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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing VIP player relationships, providing personalized support, and utilizing bonus mechanics effectively. Proficient in analyzing player metrics and collaborating with cross-functional teams to ensure compliance and enhance player satisfaction.
Highest-signal resume keywords
VIP Player ManagementOne-On-One CommunicationBonus Mechanics UnderstandingCRM System ProficiencyRetention Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Player Metrics AnalysisObjection HandlingClient-Oriented ApproachRetention Metrics UnderstandingDeposit Analysis
Soft Skills
Strong Communication SkillsRelationship BuildingProblem-Solving
Tools & Technologies
LiveChatTelegramWhatsAppCRM Systems
Industry Keywords
IGamingBettingCryptoResponsible GamingCompliance Guidelines
About the role
Key responsibilities & impact- Manage an assigned portfolio of VIP players.
- Build and maintain long-term relationships with high-value clients.
- Provide personalized communication based on player preferences.
- Ensure high player satisfaction and engagement.
- Communicate with, reactivate, and retain active and dormant VIP players via LiveChat, email, Telegram, WhatsApp, and phone calls.
- Provide personalized support, assistance, bonus offers, and consultations.
- Offer personalized bonuses and reload promotions within the approved VIP matrix.
- Analyze deposits, bets, win/loss, frequency, and average bet size.
- Handle big wins and losses professionally and with a client-oriented approach.
- Collaborate with support, loyalty, anti-fraud, and payments teams to resolve VIP requests.
- Identify signs of risky or problematic player behavior.
- Escalate relevant cases when necessary.
- Follow Responsible Gaming and compliance guidelines.
Requirements
What you’ll need- 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist in iGaming, betting, or crypto.
- Proven experience in one-on-one communication with VIP clients via chat or messengers.
- Strong objection-handling and retention skills.
- Understanding of bonus mechanics and ability to use them effectively.
- Proficiency with Telegram, WhatsApp, LiveChat, and CRM systems.
- Basic understanding of Deposit, GGR, LTV, Retention, and Hold metrics.
- Strong written and verbal communication skills.
- English level B2+ required.
- Fluent in Ukrainian.
- Availability for a 5 days on / 2 days off schedule with rotating days off.
- Availability for rotating shifts: 15:00–00:00, 11:00–20:00, or 08:00–17:00.
Benefits
Comp & perks- Flexible payment options: choose the method that works best for you.
- Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
- Bonuses for holidays, B-day, work milestones and more.
- We cover courses and certifications and offer real opportunities to grow your career with us.
- Benefit Cafeteria: sports, language courses, therapy sessions, and more.
- Team-building events and industry conferences, online, offline, and on stage.
- New laptops and essential peripherals like monitors and headphones.