Customer Care Representative

. Provide outstanding customer service via phone, email, social media, and chat.

Posted 9/26/2026full-timeOrlando • Florida • United StatesJunior💰 $15 - $17 per hourWebsite

Key responsibilities & impact

Provide outstanding customer service via phone, email, social media, and chat.
Provide trends and concerns regarding products to Leadership.
Update documents for company tracking, including Excel, PowerPoint, and SharePoint.
Track and respond to customer concerns via Amazon.
Utilize software tools to navigate customer accounts, research and review policies, and communicate effective solutions.
Recommend additional products based on customer needs and past purchases.
Contribute ideas to improve the customer experience.
Maintain spreadsheets, trackers, and reports for marketing promotions and special projects.

What you’ll need

Minimum 1 year experience in a customer service role, preferably in an office-based environment.
Strong verbal and written communication skills.
Vigorous attention to detail in areas such as proofreading.
A friendly, positive attitude with a calm and composed demeanor.
Typing speed of at least 40 WPM.
Proven self-starter with ability to juggle priorities and manage expectations.
Ability to work from the Orlando office 3 days per week as part of the hybrid arrangement.

Comp & perks

Medical, vision, and dental insurance
HSA options
6% 401(k) match
Short- and long-term disability insurance
3 annual wellness days
Generous time off policy
Monthly fitness stipend
Opportunities for continued education & professional development
Perks for your fur friends, including product stipends and pet insurance discounts