Associate Account Manager, Small Business

H&R Block

. Serve as the primary payroll contact for a portfolio of assigned clients .

Posted 11/4/2026full-timeRemote • Missouri • United StatesMid-Level💰 $22 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in payroll processing, compliance with federal and state regulations, and effective management of multi-state payroll operations. Strong communication and organizational skills support timely responses to client inquiries and accurate payroll data management.

Highest-signal resume keywords

Payroll ProcessingFederal And State Payroll RegulationsMulti-State Payroll CompliancePayroll Tax FilingPayroll Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ProcessingPayroll Tax FilingEmployer Account RegistrationsW-2/1099 IssuanceEarnings And Deductions InterpretationPayroll Data ReconciliationCompliance ReportingGarnishments ProcessingDirect Deposits ManagementStatus Changes Processing

Soft Skills

Excellent Communication SkillsAttention To DetailOrganizational SkillsClient ManagementTimely Response

Tools & Technologies

ADPPaychexGustoPayroll SystemsTimekeeping Systems

Industry Keywords

Payroll ComplianceState And Local Withholding IDsQuarterly And Annual Payroll Tax FormsMulti-State EnvironmentPayroll Guidelines

About the role

Key responsibilities & impact

Serve as the primary payroll contact for a portfolio of assigned clients
Process payroll-related actions, including status changes, separations, tax changes, deductions, and direct deposits
Apply for and maintain State and Local Withholding IDs; update rates as required by regulation changes
Ensure payrolls are processed accurately and on schedule, including regular wages, overtime, bonuses, tips, and other premium payments
Review, verify, and reconcile payroll data in accordance with payroll guidelines and compliance requirements
Provide clear and timely responses to client inquiries on payroll, policies, and benefits-related topics
Manage payroll processes across multiple states and ensure compliance with varying jurisdictional requirements
Maintain and update employee payroll records and documentation
Support payroll year-end activities, including W-2/1099 issuance and compliance reporting
Prepare and file quarterly and annual payroll tax forms; process amended returns when necessary
Distribute federal and state payroll filings to clients and respond to related inquiries
Understand and facilitate related payroll services such as workers' compensation reporting and timekeeping systems
Interpret and process various earnings and deductions, including garnishments, benefits, and retirement contributions

Requirements

What you’ll need

High school diploma or equivalent
3+ years of experience in payroll processing, preferably in a multi-state environment
Strong working knowledge of federal, state, and local payroll regulations
Experience with employer account registrations, such as state withholding and SUI
Experience filing and amending quarterly/annual payroll tax forms, such as 941, 940, and state equivalents
Familiarity with payroll platforms and systems such as ADP, Paychex, Gusto, or similar
Excellent written and verbal communication skills
High attention to detail and strong organizational skills
Ability to manage multiple client accounts and deadlines effectively

Benefits

Comp & perks

Medical and prescription drug coverage for qualifying associates and eligible dependents
H&R Block Retirement Savings Plan (401(k) Plan)
Employee Assistance Program
(Virtual) fitness center programs
Associate discount program
Business Travel Accident Insurance
Associate Tax Prep benefit
Competitive pay
Comprehensive benefits
Continuous learning
Support for life both in and outside of work
Incentive compensation or short-term incentive plans may provide additional earnings