Associate Relations Advisor

H&R Block

. Serve as the primary point of contact for associate relations and ethics concerns .

Posted 10/7/2026full-timeRemote • Missouri • United StatesMid-Level💰 $62,800 - $94,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in associate relations, conflict resolution, and compliance with employment laws, while effectively managing high case volumes and providing guidance on accommodations. Strong communication skills and the ability to foster positive interactions are essential for resolving disputes and supporting associates.

Highest-signal resume keywords

Human Resources ExperienceConflict Resolution SkillsKnowledge of Employment LawsBilingual SkillsADA Interactive Process

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Investigative SkillsCase ManagementDispute MediationCompliance KnowledgeEmployment Law Knowledge

Soft Skills

Effective CommunicationInterpersonal SkillsCoaching SkillsProblem-Solving Skills

Industry Keywords

Associate RelationsEthics ConcernsHigh Case VolumeEmployment IssuesRegulatory Guidelines

About the role

Key responsibilities & impact

Serve as the primary point of contact for associate relations and ethics concerns
Counsel associates and leaders, mediate and resolve disputes, and conduct investigations and audits
Make recommendations for appropriate actions and resolutions
Respond to concerns via telephone, chat, or email
Provide guidance and coaching regarding employment and work-related issues
Determine eligibility for associate, tax student, or candidate accommodations and engage in the ADA interactive process
Research and investigate complex associate relations concerns while managing a high case volume
Document associate relations issues in the case management system
Ensure HR activities comply with company values, policies, and regulatory guidelines
Partner with Associate Relations and People Resource Center leadership, People & Culture Business Partners, company leadership, and other business partners on escalated issues
Provide training, guidance, and feedback for seasonal associates
Foster positive interactions to help resolve concerns
Conduct associate relations or operations projects and present findings as needed

Requirements

What you’ll need

Bachelor's degree in a related field or equivalent through a combination of education and related work experience
Conflict resolution skills
Knowledge of federal, state, and local employment laws
5 or more years of Human Resources experience
5 years minimum related work experience
Effective oral, written, and interpersonal communication skills
Bi-lingual skills preferred
Ability to investigate associate complaints and recommend resolutions
Ability to manage a high case volume in a fast-paced work environment
Ability to determine accommodation eligibility and engage in the ADA interactive process
Limited travel

Benefits

Comp & perks

Medical and prescription drug coverage for qualifying associates and eligible dependents
H&R Block Retirement Savings Plan (401(k) Plan)
Employee Assistance Program
(Virtual) fitness center programs
Associate discount program
Business Travel Accident Insurance
Associate Tax Prep benefit
Competitive pay
Comprehensive benefits
Support for life both in and outside of work
Potential incentive compensation or short-term incentive plans