Client Relationship Professional – Seasonal

H&R Block

. Act as the primary point of communication for client inquiries received through the expat software, website, phone, and email, responding within 48 business hours .

Posted 11/10/2026full-timeRemote • Kansas • United StatesJunior💰 $16 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client communication and organizational skills while managing inquiries and workflows effectively. Proficient in utilizing software tools to enhance client experience and support tax preparation processes.

Highest-signal resume keywords

Client CommunicationWorkflow ManagementTax Preparation ExperienceAttention To DetailMicrosoft Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Tax PreparationClient Record MaintenanceDocument ProcessingVirtual Folder SetupPayment Processing

Soft Skills

Critical ThinkingWritten CommunicationVerbal CommunicationOrganizational SkillsFlexibility

Tools & Technologies

Expat SoftwareMicrosoft OutlookMicrosoft SuiteVirtual Tools

Industry Keywords

Client InquiriesEngagement SignaturesTax-Document UploadsIRS CommunicationClient Experience

About the role

Key responsibilities & impact

Act as the primary point of communication for client inquiries received through the expat software, website, phone, and email, responding within 48 business hours
Maintain records for all client inquiries in the expat software or other required systems
Assist clients with setting up accounts and virtual folders in the software platform
Oversee client workflow and communications, including inquiries, engagement signatures, tax-document uploads, payment processing, and filing
Support clients throughout the process and ensure a great client experience
Follow up after initial inquiries to maximize conversion to paid clients
Provide administrative support to Expat Tax Advisors, including client communications, printing tax returns, maintaining client records, and processing and mailing documents to the IRS or other tax agencies
Communicate with Client Relationship Professionals and Expat Tax Advisors located in the US, Canada, and India

Requirements

What you’ll need

Ability to work independently with strong attention to detail
Exceptional critical thinking and written and verbal communication skills
Ability to manage communications and workflow with many clients concurrently
Flexibility to adapt to changing business needs and day-to-day tasks
Knowledge of Outlook and Microsoft Suite applications, including virtual tools
1 year minimum related work experience
Ability and confidence to acknowledge areas of uncertainty and pose questions to the team
Strong organizational skills and follow-up to maximize conversion from inquiries to highly satisfied paid clients
Fluent in multiple languages (preferred)
Tax preparation experience (preferred)

Benefits

Comp & perks

Competitive pay
Medical and prescription drug coverage for qualifying associates and eligible dependents
H&R Block Retirement Savings Plan (401(k) Plan)
Employee Assistance Program
(Virtual) fitness center programs
Associate discount program
Business Travel Accident Insurance
Associate Tax Prep benefit
Remote service / home office work arrangement