Director, Financial Services – Credit

H&R Block

. Develop, communicate, and implement the company’s strategy related to consumer credit .

Posted 9/29/2026full-timeUnited StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and implementing consumer credit strategies, guiding cross-functional teams, and optimizing product performance through data analysis and risk management. Strong leadership in team development and collaboration with compliance and financial stakeholders is essential.

Highest-signal resume keywords

Consumer Credit Strategy DevelopmentCross-Functional Team LeadershipRisk Management and ComplianceData Analysis and Advanced ModelingProduct Management in Regulated Environments

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business StrategyProduct ManagementData AnalysisFinancial ModelingCredit Risk ManagementAgile MethodologiesUnderwriting ModelsLoss Rate ManagementConsumer Lending ProductsAlternative Data Sources

Soft Skills

Strong Communication SkillsTeam LeadershipCoaching and Mentoring

Tools & Technologies

Decisioning SystemsMachine LearningCredit Reporting Agencies

Industry Keywords

Consumer LendingRegulatory ComplianceFinancial ServicesStartup LeadershipProduct Portfolio Development

About the role

Key responsibilities & impact

Develop, communicate, and implement the company’s strategy related to consumer credit
Guide Product Managers and cross-functional teams in identifying customer problems, designing and developing solutions, and delivering impactful product experiences
Collaborate with other product teams to develop the overall financial services product portfolio
Stay updated on industry trends and potential partners to offer innovative, low-risk products
Partner with Risk, Operations, Compliance, Finance, Marketing, and Data Science teams to develop and improve consumer lending products
Analyze product and portfolio performance by consumer segment to identify improvement areas
Make credit and pricing recommendations to optimize acceptance rates, minimize losses, and increase profitability
Work with Risk teams to develop and review underwriting models using traditional and alternative data sources
Manage credit risk performance across lending products, internally and with third-party partners
Communicate business and product performance, credit issues, and recommendations to executive teams and bank partners
Report to the Vice President – Financial Services and serve as part of the product leadership team

Requirements

What you’ll need

Degree in business, statistics, mathematics, economics or related field
8+ years of experience across business strategy, program or product management disciplines, with direct experience in credit and credit-related products
Experience working in highly regulated environments and defining creative solutions with risk and compliance stakeholders
Experience guiding product and agile processes across teams and adjacent stakeholders
Experience in team leadership and staff development, including leading, managing, and coaching a team
Strong analytical skills, including experience with a variety of data sources and advanced modeling techniques
Demonstrated experience modeling financial impacts and managing loss rates
Strong communication skills with team members, cross-functional teams, senior leadership, and bank partners
Preferred: Master’s degree
Preferred: Startup leadership exposure, including building/managing product, design, strategy, and engineering teams
Preferred: Experience with alternative lending products and models
Preferred: Experience dealing with sponsor bank relationships and regulatory agencies
Preferred: Experience with multiple credit reporting agencies, decisioning systems, machine learning, and alternative data suppliers

Benefits

Comp & perks

Competitive pay
Comprehensive benefits
Continuous learning
Support for life both in and outside of work
High Performing, Connected Culture built on strong relationships and shared commitment to meaningful impact