Director, Product Management

H&R Block

. Develop, communicate, and implement the company’s consumer credit strategy .

Posted 9/28/2026full-timeUnited StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and implementing consumer credit strategies, guiding product management teams, and analyzing product performance. Strong background in credit risk management, compliance, and financial modeling within regulated environments.

Highest-signal resume keywords

Consumer Credit Strategy DevelopmentCredit Risk ManagementProduct Management LeadershipData Analysis and ModelingRegulatory Compliance Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial ModelingData AnalysisCredit Risk AssessmentProduct DevelopmentAgile MethodologiesUnderwriting Model DevelopmentLoss Rate ManagementAlternative Lending ProductsDecisioning SystemsMachine Learning

Soft Skills

Strong CommunicationTeam LeadershipCoaching and MentoringCross-Functional CollaborationCreative Problem Solving

Industry Keywords

Consumer LendingRegulated EnvironmentsStartup LeadershipSponsor Bank RelationshipsCredit Reporting Agencies

About the role

Key responsibilities & impact

Develop, communicate, and implement the company’s consumer credit strategy
Guide Product Managers and cross-functional teams in identifying customer problems, designing and developing solutions, and delivering impactful product experiences
Collaborate with product teams to develop the overall financial services product portfolio
Monitor industry trends and potential partners for innovative, low-risk products
Partner with Risk, Operations, Compliance, Finance, Marketing, and Data Science teams to develop and improve consumer lending products
Analyze product and portfolio performance by consumer segment
Make credit and pricing recommendations to optimize acceptance rates, minimize losses, and increase profitability
Work with Risk teams to develop and review underwriting models using traditional and alternative data sources
Manage credit risk performance across lending products with internal and third-party partners
Communicate business and product performance, credit issues, and recommendations to executive teams and bank partners
Guide, manage, and coach a team of product managers
Lead cross-functional company-wide teams
Develop external partnerships to design, develop, and implement new products, services, or programs
Report to the Vice President – Financial Services and participate in the product leadership team

Requirements

What you’ll need

Degree in business, statistics, mathematics, economics or related field
8+ years of experience across business strategy, program or product management disciplines, with direct experience in credit and credit-related products
Experience working in highly regulated environments
Demonstrated experience defining creative solutions with risk and compliance stakeholders
Experience guiding product and agile processes across teams and adjacent stakeholders
Experience in team leadership and staff development, including leading, managing, and coaching a team
Strong analytical skills, including experience with a variety of data sources and advanced modeling techniques
Demonstrated experience modeling financial impacts and managing loss rates
Strong communication skills with team members, cross-functional stakeholders, senior leadership, and bank partners
Master’s degree preferred
Startup leadership exposure, including building/managing product, design, strategy, and engineering teams preferred
Experience with alternative lending products and models preferred
Experience with sponsor bank relationships and regulatory agencies preferred
Experience with multiple credit reporting agencies, decisioning systems, machine learning, and alternative data suppliers preferred

Benefits

Comp & perks

Competitive pay
Comprehensive benefits
Continuous learning
Support for life both in and outside of work
High Performing, Connected Culture built on strong relationships
Well-being investment