District Experience Manager

H&R Block

. Lead a district of approximately 32 H&R Block retail tax offices through a team of 7–8 Area Experience Leaders .

Posted 9/28/2026full-timeSan Antonio • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing multi-unit retail operations, focusing on client-centric strategies, talent development, and operational excellence. Proven ability to drive business results through effective coaching, data analysis, and cross-functional collaboration.

Highest-signal resume keywords

Client-Centric MindsetTeam Leadership in Multi-Unit EnvironmentTalent Strategy ExecutionData Analysis and Project CoordinationChange Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business Results ManagementLabor ManagementConsultative Client ExperiencePerformance AccountabilityTalent DevelopmentOperational ExecutionWorkforce ReadinessClient AcquisitionMarket-Share GrowthIRS E-File Suitability

Soft Skills

Coaching and DevelopmentEffective CommunicationCollaborationEngagementFeedback Utilization

Industry Keywords

Retail Tax OfficesClient ExperienceOperational StandardsSuccession PlanningWorkforce Planning

About the role

Key responsibilities & impact

Lead a district of approximately 32 H&R Block retail tax offices through a team of 7–8 Area Experience Leaders
Translate regional and enterprise priorities into clear actions supporting consistent, high-quality client experiences, associate engagement, and business results
Coach, develop, and hold Area Experience Leaders accountable for client experience, associate engagement, workforce readiness, local growth, operational execution, and business results
Reinforce consultative service expectations and improve consistency, quality, and client loyalty using client feedback, field observations, and office-level insights
Use client, associate, workforce, and business insights to prioritize actions, remove barriers, allocate resources, and close performance gaps
Build and execute district talent plans supporting hiring, development, retention, succession readiness, leadership capability, and workforce readiness
Ensure offices are prepared to serve clients by reinforcing compliance, labor management, workforce execution, facilities, standard operating procedures, technology adoption, and daily operations
Create a connected, high-performing district culture grounded in client focus, growth mindset, engagement, recognition, feedback, continuous learning, and accountability
Partner with Area Experience Leaders on local growth plans, community presence, client acquisition and service, and market-share growth
Lead adoption of regional and enterprise priorities by aligning resources, strengthening partnerships, communicating expectations, and driving disciplined follow-up

Requirements

What you’ll need

Bachelor's degree in a related field or equivalent combination of education and related work experience
5+ years of related work experience
Strong client-centric mindset with experience delivering a consultative client experience
Experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes
Proven ability to coach, develop, and hold teams accountable
Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management
Experience leading through change, including adoption of new processes, operating models, tools, or ways of working
Experience building and executing talent strategies, including attracting, developing, retaining, and deploying talent to meet business and client demand
Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines
Ability to collaborate cross-functionally and communicate effectively with all levels of the organization
Meet IRS e-file Suitability requirements as defined by IRS Publication 3112
Ability to travel frequently between assigned offices, with minimal overnight travel
Ability to work a schedule aligned to office hours across assigned locations, which may include evenings and weekends, including Saturdays, based on business needs
Preferred: Experience leading seasonal workforce planning, hiring, and readiness execution
Preferred: Experience influencing cross-functional partners through field insights, business data, and district performance trends
Preferred: Experience building leadership pipelines, succession plans, or talent readiness strategies

Benefits

Comp & perks

Competitive pay
Comprehensive benefits
Support for life both in and outside of work
Continuous learning
High Performing, Connected Culture
Strong relationships
Shared commitment to making a meaningful impact