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H&R Block

District Experience Manager

H&R Block

. Lead a district of approximately 32 H&R Block retail tax offices through a team of 7–8 Area Experience Leaders .

Posted 10/1/2026full-timeBronx • New York • United StatesMid-LevelSenior💰 $109,200 - $174,700 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing multi-unit retail operations, focusing on client-centric strategies, talent development, and operational excellence. Proven ability to drive business results through effective coaching, team accountability, and data-driven decision-making.

Highest-signal resume keywords
Client-Centric MindsetTeam Leadership in Multi-Unit RetailTalent Strategy ExecutionOperational ManagementData Analysis and Project Coordination

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Business Results ManagementLabor ManagementConsultative Client ExperienceTalent DevelopmentPerformance Accountability
Soft Skills
Coaching and DevelopmentEffective CommunicationCross-Functional CollaborationChange ManagementClient Engagement
Certifications & Qualifications
IRS E-File Suitability
Industry Keywords
Retail Tax OfficesClient FeedbackWorkforce ReadinessOperational ExecutionSuccession Planning

About the role

Key responsibilities & impact
  • Lead a district of approximately 32 H&R Block retail tax offices through a team of 7–8 Area Experience Leaders
  • Translate regional and enterprise priorities into clear actions for consistent, high-quality client experiences, associate engagement, and business results
  • Coach, develop, and hold Area Experience Leaders accountable for client experience, associate engagement, workforce readiness, local growth, operational execution, and business results
  • Reinforce consultative service expectations using client feedback, field observations, and office-level insights
  • Use client, associate, workforce, and business insights to prioritize actions, remove barriers, allocate resources, and close performance gaps
  • Build and execute district talent plans supporting hiring, development, retention, succession readiness, leadership capability, and workforce readiness
  • Ensure offices meet standards for compliance, labor management, workforce execution, facilities, standard operating procedures, technology adoption, and day-to-day operations
  • Create a connected, high-performing district culture focused on client service, growth, engagement, recognition, feedback, continuous learning, and accountability
  • Partner with Area Experience Leaders to execute local growth plans, strengthen community presence, attract and serve more clients, and grow market share
  • Lead adoption of regional and enterprise priorities by aligning resources, strengthening partnerships, communicating expectations, and driving follow-up
  • At H&R Block, support the company's mission of providing tax help and inspiring confidence through human expertise and digital innovation

Requirements

What you’ll need
  • Bachelor's degree in a related field or equivalent combination of education and related work experience
  • 5+ years of related work experience
  • Strong client-centric mindset with experience delivering a consultative client experience
  • Experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes
  • Proven ability to coach, develop, and hold teams accountable
  • Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management
  • Experience leading through change, including adoption of new processes, operating models, tools, or ways of working
  • Experience building and executing talent strategies, including attracting, developing, retaining, and deploying talent to meet business and client demand
  • Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines
  • Ability to collaborate cross-functionally and communicate effectively with all levels of the organization
  • Meet IRS e-file Suitability requirements as defined by IRS Publication 3112
  • Ability to travel frequently between assigned offices, with minimal overnight travel
  • Ability to work a schedule aligned to office hours across assigned locations, which may include evenings and weekends, including Saturdays, based on business needs
  • Preferred: Experience leading seasonal workforce planning, hiring, and readiness execution
  • Preferred: Experience influencing cross-functional partners through field insights, business data, and district performance trends
  • Preferred: Experience building leadership pipelines, succession plans, or talent readiness strategies

Benefits

Comp & perks
  • Competitive pay
  • Medical and prescription drug coverage for qualifying associates and eligible dependents
  • H&R Block Retirement Savings Plan (401(k) Plan)
  • Employee Assistance Program
  • (Virtual) fitness center programs
  • Associate discount program
  • Business Travel Accident Insurance
  • Associate Tax Prep benefit
  • Incentive compensation or short-term incentive plans may provide additional earnings