Field Operations Representative

H&R Block

. Serve as the primary point of contact for field associates and leaders regarding operational inquiries .

Posted 9/15/2026full-timeRemote • Missouri • United StatesMid-LevelSenior💰 $16 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational processes and systems while providing solutions-focused service to field associates and leaders. Capable of managing multiple priorities, ensuring compliance with operational standards, and driving continuous improvement initiatives.

Highest-signal resume keywords

Operational Process ExpertiseService Level ManagementCritical ThinkingCommunication SkillsCollaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational TransactionsCase DocumentationIssue ResolutionOperational EfficiencyCompliance Standards

Soft Skills

Interpersonal SkillsProblem-SolvingPrioritizationContinuous Improvement Mindset

Certifications & Qualifications

Associate’s Degree in BusinessAssociate’s Degree in Management

Industry Keywords

Retail Operations SupportField SourcingTechnology IndustryFacility Management

About the role

Key responsibilities & impact

Serve as the primary point of contact for field associates and leaders regarding operational inquiries
Research, troubleshoot, and resolve routine operational issues
Execute standardized operational transactions accurately and efficiently
Maintain detailed case documentation, including actions, resolutions, and follow-up activities
Provide proactive communication and status updates to stakeholders
Collaborate with cross-functional business partners to address operational requests and support business continuity
Monitor and meet service level expectations while managing multiple priorities
Escalate complex, non-standard, or high-impact issues for further review and resolution
Develop and maintain expertise in assigned operational processes, systems, and workflows
Identify opportunities to improve operational efficiency and support consistency
Ensure compliance with company policies, procedures, and operational standards
Deliver professional, responsive, and solutions-focused service to field associates and leaders

Requirements

What you’ll need

Associate’s degree in Business, Management, or related area, or the equivalent through a combination of education and work experience
3 years of experience in relevant roles
Demonstrated track record of establishing priorities and meeting deadlines
Advanced oral, written, and interpersonal communication skills
Strong critical thinking, collaboration, and continuous improvement mindset
Technology, Facility, Field Sourcing industry background (preferred)
Knowledge of retail operations support (preferred)

Benefits

Comp & perks

Competitive pay
Medical and prescription drug coverage for qualifying associates and eligible dependents
H&R Block Retirement Savings Plan (401(k) Plan)
Employee Assistance Program
(Virtual) fitness center programs
Associate discount program
Business Travel Accident Insurance
Associate Tax Prep benefit
Incentive compensation or short-term incentive plans may provide additional earnings
High Performing, Connected Culture
Continuous learning
Support for life both in and outside of work