Franchise Consultant

H&R Block

. Lead a geographic district of H&R Block franchise retail tax offices .

Posted 10/15/2026full-timeIllinois • United StatesMid-LevelSenior💰 $91,000 - $145,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing franchise retail tax offices, with a focus on strategic planning, operational support, and performance improvement. Proficient in analyzing financial metrics and fostering relationships with franchisees to drive growth and customer satisfaction.

Highest-signal resume keywords

Project Management SkillsFranchise Industry ExperienceAnalytical SkillsSupervisory ExperienceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementFinancial AnalysisBusiness PlanningRetail OperationsPerformance ImprovementCustomer Relationship ManagementQuantitative AnalysisStrategic PlanningCoachingRecruiting

Soft Skills

Effective CommunicationDetail-OrientedInterpersonal SkillsPublic Relations SkillsDecision-Making

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

Franchise ManagementRetail Tax ServicesCustomer Base GrowthOperational SupportDistrict General ManagerFranchisee RelationsHRB ProcessesMarket AnalysisStrategic ChangesFlexible Work Schedule

About the role

Key responsibilities & impact

Lead a geographic district of H&R Block franchise retail tax offices
Grow franchise office customer bases, company revenue, and net earnings
Strengthen relationships with franchisees and provide services according to company policy, vision, and mission
Partner on strategic planning and share retail tax strategies and priorities
Provide operational support and consult with assigned franchisees to drive growth and performance
Manage and resolve franchisee issues in a timely manner
Create cooperation and partnership between franchisees and company operations
Consult with franchise owners on strategic plans, business levers, and long-range business planning
Analyze business financial metrics and recommend performance improvements
Coach and consult franchisees on tax office operations, growth opportunities, HRB processes, systems, staffing, and recruiting
Develop district business plans with qualitative and quantitative analysis, goals, commitments, and timing
Promote adoption of company programs and products
Establish relationships with internal support partners to ensure effective execution of OKRs, areas, and tools
Monitor internal strategic changes, external industry changes, and market factors
Travel extensively, approximately 50–60%, with possible overnight travel depending on district size

Requirements

What you’ll need

Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
Ability to make independent decisions and assume complete responsibility for work and decisions
Demonstrated project management skills
Ability to manage multiple simultaneous projects and balance short- and long-term priorities
Ability to deliver projects on time and within budget
Effective math and analytical skills
Effective verbal, written, interpersonal communications, and public relations skills
Detail-oriented
Experience in a retail or similar work environment required
5 years minimum related work experience
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
Ability to operate a computer and applicable software packages
Three years of supervisory experience, including coaching, counseling, and reviewing performance
Understanding of franchise owner/company-owned environments
Willingness and ability to travel and maintain a flexible work schedule
Prior District General Manager experience or Lead Franchise Support Manager experience preferred
Franchise industry experience preferred

Benefits

Comp & perks

Medical and prescription drug coverage for associates and eligible dependents
H&R Block Retirement Savings Plan (401(k) Plan)
Employee Assistance Program
(Virtual) fitness center programs
Associate discount program
Business Travel Accident Insurance
Associate Tax Prep benefit
Competitive pay
Comprehensive benefits
Support for life both in and outside of work
Incentive compensation or short-term incentive plans may provide additional earnings