Lead Software Engineer – Dynamics 365 Contact Center

H&R Block

. Lead the technical design and implementation of Dynamics 365 Contact Center solutions .

Posted 10/16/2026full-timeRemote • Missouri • United StatesSenior💰 $117,700 - $188,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing Dynamics 365 Contact Center solutions, with a strong focus on technical guidance, architecture patterns, and integration designs. Proficient in leveraging Microsoft Power Platform and Azure Services to build custom applications and troubleshoot complex issues.

Highest-signal resume keywords

Dynamics 365 Contact Center ImplementationTechnical Design LeadershipMicrosoft Power Platform DevelopmentAI-Assisted Development Tools ExperienceSoftware Engineering Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringDynamics 365 Solutions ImplementationCustom Application DevelopmentIntegration DesignArchitecture PatternsCoding PracticesTroubleshooting Complex IssuesAutomation DevelopmentPower Apps Component FrameworkMicrosoft Teams Integration

Soft Skills

Technical GuidanceMentorshipCollaboration

Tools & Technologies

Dynamics 365 Customer ServicePower PlatformAzure ServicesMicrosoft TeamsAI AgentsCopilot

Industry Keywords

Contact Center SolutionsCustomer Service SolutionsEnterprise Platform Implementations

Tech Stack

Tools & technologies

Azure.NET

About the role

Key responsibilities & impact

Lead the technical design and implementation of Dynamics 365 Contact Center solutions
Design end-to-end customer service and contact center solutions using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, Azure Services, and Microsoft Teams integrations
Define development standards, coding practices, and architecture patterns
Create technical specifications, solution diagrams, and integration designs
Provide technical guidance and mentorship to engineers, analysts, and consultants
Evaluate Microsoft platform capabilities including Copilot, AI agents, automation, and emerging contact center features
Review solution designs, code, configurations, and deployment plans
Build custom applications, plugins, workflows, integrations, and automation using Microsoft Power Platform and .NET technologies
Troubleshoot and support complex, high-impact issues spanning multiple systems, teams, or technologies

Requirements

What you’ll need

Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
7+ years of software engineering experience
5+ years implementing Microsoft Dynamics 365 solutions
3+ years leading technical teams, projects, or enterprise platform implementations
Experience with Microsoft Dynamics 365 Contact Center or Dynamics Customer Service preferred
Experience with Power Apps Component Framework (PCF) preferred
Experience with AI-Assisted Development Tools preferred

Benefits

Comp & perks

Medical and prescription drug coverage for qualifying associates and eligible dependents
H&R Block Retirement Savings Plan (401(k) Plan)
Employee Assistance Program
(Virtual) fitness center programs
Associate discount program
Business Travel Accident Insurance
Associate Tax Prep benefit
Competitive pay
Comprehensive benefits
Support for life both in and outside of work
Continuous learning