Manager, Client Experience Learning – Enablement

H&R Block

. Lead the strategy, design, development, implementation, and continuous improvement of performance enablement solutions for frontline tax office associates and field leaders .

Posted 11/11/2026full-timeRemote • Missouri • United StatesMid-LevelSenior💰 $80,800 - $129,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing performance enablement strategies that drive measurable business outcomes, leveraging data-driven decision-making and modern instructional design methodologies. Proven ability to lead high-performing teams and manage complex stakeholder ecosystems in dynamic environments.

Highest-signal resume keywords

Learning And DevelopmentPerformance EnablementStakeholder ManagementData-Driven Decision-MakingInstructional Design Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance MetricsLearner AnalyticsBudget DevelopmentBusiness Case DevelopmentWorkflow SupportKnowledge ManagementCoachingChange LeadershipTalent DevelopmentSuccession Planning

Soft Skills

Consulting SkillsCommunication SkillsFacilitation SkillsPresentation SkillsTeam Leadership

Tools & Technologies

Digital Adoption PlatformsAI-Enabled LearningKnowledge Management SystemsEmerging Technologies

Certifications & Qualifications

Learning Strategy CertificationInstructional Design CertificationProject Management CertificationChange Management CertificationHuman Performance Improvement Certification

Industry Keywords

Adult Learning PrinciplesOrganizational EffectivenessOperational PerformanceRetail WorkforceCustomer Service Workforce

About the role

Key responsibilities & impact

Lead the strategy, design, development, implementation, and continuous improvement of performance enablement solutions for frontline tax office associates and field leaders
Ensure high-quality, learner-centered experiences that build confidence, competence, and measurable business results
Partner with business leaders, product teams, operations, technology, and support functions to identify performance needs
Translate business priorities into scalable enablement strategies and deliver solutions that improve readiness, proficiency, and operational performance
Oversee a team of learning and performance professionals
Manage a complex ecosystem of stakeholders, technologies, processes, and delivery partners
Balance strategic thinking with operational excellence
Evolve learning and performance support through innovation, emerging technologies, knowledge management, and data-driven decision-making

Requirements

What you’ll need

Progressive experience in learning and development, performance enablement, organizational effectiveness, or a related discipline, including leadership responsibility for large-scale learning or enablement initiatives
Demonstrated success leading and developing high-performing teams, including coaching, performance management, talent development, and succession planning
Experience developing and executing learning, performance support, or enablement strategies that drive measurable business and operational outcomes
Strong consulting and stakeholder management skills
Experience diagnosing performance challenges and identifying solutions beyond traditional training, including workflow support, knowledge management, coaching, communication, and technology-enabled performance support
Experience managing complex, cross-functional programs involving multiple stakeholders, business functions, systems, and operational dependencies
Demonstrated business acumen, including developing budgets, evaluating investments, building business cases, and managing resources
Experience using data, performance metrics, learner analytics, and business results to evaluate effectiveness and inform strategic decisions
Knowledge of adult learning principles, learner experience design, instructional design methodologies, and modern performance enablement practices
Excellent written, verbal, facilitation, presentation, and change leadership skills
Preferred: experience supporting large frontline, retail, field, customer service, or geographically distributed workforces
Preferred: experience leading learning and enablement functions in highly regulated, seasonal, or operationally complex environments
Preferred: experience leveraging AI-enabled learning, digital adoption platforms, knowledge management systems, intelligent search, or other emerging technologies
Preferred: advanced degree in Adult Learning, Organizational Development, Education, Business, Organizational Psychology, Leadership, or a related field
Preferred: relevant certifications in learning strategy, instructional design, project management, change management, human performance improvement, or related disciplines

Benefits

Comp & perks

Competitive pay
Medical and prescription drug coverage for qualifying associates and eligible dependents
H&R Block Retirement Savings Plan (401(k) Plan)
Employee Assistance Program
(Virtual) fitness center programs
Associate discount program
Business Travel Accident Insurance
Associate Tax Prep benefit
Potential participation in incentive compensation or short-term incentive plans