Manager, Product Insights

H&R Block

. Lead, develop, and inspire a high-performing team of Product Insights ICs aligned to key product portfolios .

Posted 9/24/2026full-timeRemote • Missouri • United StatesSeniorLead💰 $109,800 - $175,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading high-performing teams, transforming customer insights into actionable strategies, and managing complex product portfolios. Proven ability to influence stakeholders and drive outcomes through analytical skills and effective communication.

Highest-signal resume keywords

Product ManagementCustomer AdvocacyAnalytical SkillsStakeholder InfluenceVoice of the Customer Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyRoadmap PlanningPrioritization FrameworksOutcome MeasurementData SynthesisCustomer DiscoveryResource AllocationPerformance Framework ManagementOperational Data AnalysisComplex Portfolio Management

Soft Skills

LeadershipCollaborationCommunicationJudgmentPresentation Skills

Industry Keywords

Customer SupportProduct OperationsStrategic AlignmentCustomer InsightsEmerging Trends

About the role

Key responsibilities & impact

Lead, develop, and inspire a high-performing team of Product Insights ICs aligned to key product portfolios
Set the strategy and lead the evolution of the Product Insights function
Transform customer feedback, support interactions, operational data, and sentiment signals into prioritized recommendations
Own the Product Insights opportunity portfolio across Customer Care
Make prioritization and resource trade-offs based on customer impact, support demand, business value, strategic alignment, and expected outcomes
Establish repeatable mechanisms for surfacing customer issues, emerging trends, and product opportunities to Product leaders
Design, implement, and govern weekly insights reviews, monthly product performance reviews, quarterly product planning inputs, and executive product insights reviews
Own the intake, prioritization, and tracking process for customer-driven product insights and known issues
Shape customer and support impact strategy for significant launches and product changes
Serve as a strategic advisor to Product Directors, Group Product Managers, and Customer Care leadership
Lead Product Insights participation in quarterly and annual planning processes
Define and manage the Product Insights performance framework
Identify systemic customer support challenges spanning individual product areas and build enterprise-level recommendations
Align Product, Customer Care, Data Science & Analytics, and Operational leaders around high-value customer opportunities

Requirements

What you’ll need

A BS/BA in a related field or an equivalent combination of education and experience
8+ years of experience across customer support, product management, product operations, and/or strategy functions
3 years leading and developing people
Exceptional analytical skills
Ability to identify patterns, synthesize complex customer and operational data, and translate findings into actionable recommendations
Strong customer advocacy mindset
Demonstrated success managing complex product portfolios, setting priorities across competing opportunities, and making resource allocation trade-offs
Strong understanding of product strategy, roadmap planning, prioritization frameworks, customer discovery, and outcome measurement
Strong judgment and ownership mindset
Ability to navigate ambiguity, balance competing priorities, and drive outcomes through influence, collaboration, and execution
Experience building or scaling Voice of the Customer programs
Experience defining feedback inputs, establishing stakeholder cadences, and demonstrating measurable business or product impact
Proven ability to influence Director- and VP-level stakeholders through evidence, credibility, and relationship-building
Exceptional written, oral, and interpersonal communication skills
Strong presentation abilities

Benefits

Comp & perks

Medical and prescription drug coverage for associates and eligible dependents
H&R Block Retirement Savings Plan (401(k) Plan)
Employee Assistance Program
(Virtual) fitness center programs
Associate discount program
Business Travel Accident Insurance
Associate Tax Prep benefit
Competitive pay
Comprehensive benefits
Continuous learning
Support for well-being and life inside and outside of work
Potential participation in incentive compensation or short-term incentive plans