Office Experience Manager

H&R Block

. Own consistent delivery and evolution of the consultative client experience within assigned offices .

Posted 10/6/2026full-timeAustin • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing teams within a consultative client-facing environment, focusing on performance outcomes, coaching, and operational excellence. Proven ability to adapt processes based on client feedback and data insights to enhance the overall client experience.

Highest-signal resume keywords

Client-Centric MindsetTeam LeadershipCoaching and DevelopmentPerformance EvaluationChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisPerformance ManagementOperational ExcellenceProcess ImprovementDecision-Making

Soft Skills

Clear CommunicationProfessionalismJudgmentCollaborationCoaching

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Consultative Client ExperienceRetail ManagementService EnvironmentMulti-Unit LeadershipClient Feedback

About the role

Key responsibilities & impact

Own consistent delivery and evolution of the consultative client experience within assigned offices
Lead teams through adoption of new operating processes, behaviors, and ways of working
Identify patterns in associate behaviors and client interactions to coach teams and address execution gaps
Evaluate execution quality and client impact in client interactions, problem-solving, and decision-making
Ensure client experience processes, technology, and office-level tests are implemented as designed
Conduct client interviews after appointments and translate feedback into actionable input for associates and partners
Adapt execution, behaviors, and priorities based on feedback and observed outcomes
Ensure office-level operational performance, readiness, and results
Lead and develop associates through coaching, feedback, and clear expectations
Make decisions addressing client needs, associate performance, and operational priorities
Participate in recruiting, hiring, and onboarding decisions
Ensure seasonal workforce readiness and performance with district and supporting leaders
Establish a performance-driven, collaborative office culture
Reinforce professionalism, inclusion, and collective responsibility
Recognize progress and address culture or performance misalignment
Identify underperformance and take timely corrective action

Requirements

What you’ll need

Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
3 years minimum related work experience
Managerial experience leading people in a retail, service, or multi-unit environment, with accountability for execution, performance outcomes, and team results
Ability to exercise independent judgment and discretion in planning, prioritization, and day-to-day decision-making
Strong client-centric mindset and commitment to delivering a differentiated, consultative client experience
Proven ability to coach, develop, and hold associates accountable for performance and behaviors
Experience leading teams through change and adoption of new processes or ways of working
Ability to evaluate execution quality and translate client and performance feedback into corrective action and improvement
Professionalism, sound judgment, and clear communication skills when addressing client and associate feedback
Comfort operating in test-and-learn environments while maintaining operational discipline and standards
Data and insight fluency, including interpreting performance data and recognizing meaningful patterns or risks
Willingness and ability to maintain consistent on-site leadership presence
Experience working in a consultative, client-facing environment requiring judgment, trust-building, and problem-solving

Benefits

Comp & perks

Competitive pay
Comprehensive benefits
Support for life both in and outside of work
High Performing, Connected Culture
Continuous learning
Strong relationships and shared commitment to making a meaningful impact