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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting and optimizing People & Culture systems, particularly Workday HCM, while effectively managing projects and collaborating with diverse teams. Proficient in HRIS reporting, testing, and documentation to enhance system functionality and user experience.
Highest-signal resume keywords
Workday HCM SupportProject ManagementHRIS ReportingAnalytical Problem-SolvingInterpersonal Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System AnalysisTechnical TroubleshootingConfiguration UpdatesTesting ExecutionMass Transactions Management
Soft Skills
Organizational SkillsCollaborationDecision-MakingVerbal CommunicationWritten Communication
Tools & Technologies
Workday HCMTalent Acquisition SystemsTimekeeping PlatformsLearning Management SystemsMicrosoft Office
Industry Keywords
People & Culture OperationsTalent AcquisitionFunctional MaintenanceStakeholder CommunicationSystem Enhancements
About the role
Key responsibilities & impact- Support and optimize People & Culture systems
- Analyze system requirements, troubleshoot technical issues, and implement system enhancements
- Support the functionality, performance, and operation of Workday HCM, Talent Acquisition, Timekeeping, and Learning Management platforms
- Translate People & Culture business requirements into system objectives and deliverables
- Manage routine functional maintenance, configuration updates, testing, and troubleshooting
- Plan, develop, and execute test cycles for patches, quarterly releases, enhancements, and updates
- Prepare end-user guides, process documentation, and stakeholder communications
- Serve as the Tier 3 Functional Expert and help resolve complex user inquiries and issues
- Execute business processes, perform mass transactions, configure annual events, and manage scheduled system changes
- Contribute to system improvements, enhancements, new functionality, and roadmap planning
- Partner with vendors to align platform capabilities with business priorities
- Participate in cross-functional projects and system implementations
- Prepare documentation, train new team members, and coordinate with vendors
Requirements
What you’ll need- Bachelor’s degree in a related field, or an equivalent combination of education and related work experience
- 1-3 years’ experience supporting Workday HCM Core processes, TA systems or similar People & Culture systems
- Knowledge of People & Culture or Talent Acquisition operations
- Demonstrated ability to manage projects from planning through implementation
- HRIS reporting and testing experience
- Knowledge of technical planning and testing tools
- Proficiency with Microsoft Office and related productivity or planning tools
- Ability to work effectively both independently and within diverse, collaborative teams
- Excellent verbal, written, and interpersonal communication skills, including the ability to present complex information to various audiences
- Strong organizational skills with the ability to set priorities and manage deadlines
- Proven analytical, problem-solving, and decision-making abilities
Benefits
Comp & perks- Medical and prescription drug coverage for qualifying associates and eligible dependents
- H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- (Virtual) fitness center programs
- Associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
- Competitive pay
- Comprehensive benefits
- Support for life both in and outside of work
- Continuous learning