People Resource Center Representative

H&R Block

. Answer inbound phone calls and manage cases supporting Payroll, Tax Training, Benefits, Timekeeping, and related Human Resources needs .

Posted 10/21/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving skills while providing exceptional client service in a fast-paced environment. Proficient in managing multiple tasks and collaborating effectively across diverse teams to ensure compliance with payroll and human resources processes.

Highest-signal resume keywords

Client Service SkillsAnalytical SkillsWorkday ExperienceHuman Resources Management SystemsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mathematical OperationsTyping Speed of 43 Words Per MinuteCase ManagementData AnalysisCompliance Adherence

Soft Skills

Interpersonal SkillsCommunication SkillsCritical ThinkingIndependenceAttention to Detail

Tools & Technologies

Windows-Based SystemsWorkdayICIMSDimensionsHRIS

Industry Keywords

PayrollTax TrainingBenefitsTimekeepingHuman Resources

About the role

Key responsibilities & impact

Answer inbound phone calls and manage cases supporting Payroll, Tax Training, Benefits, Timekeeping, and related Human Resources needs
Research and resolve complex or escalated cases accurately and within established service level agreements
Communicate through phone, email, chat, and mail to identify appropriate resolutions
Deliver outstanding client service by actively listening, providing accurate information, and resolving inquiries promptly and professionally
Analyze client situations, identify appropriate actions, provide guidance, and escalate issues when necessary
Use tools and data sources to verify information and document complete case resolutions
Process in-office mailings and other direct mail received at the corporate office
Create or adjust Tax Training School classes and maintain tax professional training and certification records in internal systems
Support compliance with federal and state licensing and registration requirements
Identify recurring issues and recommend preventive or long-term solutions to leadership
Collaborate with team members, leaders, and cross-functional partners to support service delivery and manage workload
Provide up-training and peer coaching to other PRC representatives
Participate in outbound calling campaigns, internal projects, and other assigned work
Adhere to call, case-handling, scheduling, and compliance expectations
Participate on camera in one-on-one and weekly team meetings
Work in the office a minimum of two days per week, with additional in-office attendance as business needs require

Requirements

What you’ll need

High school diploma or equivalent
At least two years of related work experience
Ability to work a full-time hybrid schedule and report to the office a minimum of two days per week
Ability to work independently with a high degree of accuracy, thoroughness, and professionalism
Strong analytical, critical-thinking, and problem-solving skills, including the ability to evaluate alternative solutions
Ability to apply mathematical operations and critically analyze reports
Ability to manage multiple tasks and projects in a fast-paced environment while meeting strict deadlines
Excellent verbal, written, interpersonal, and client service skills, including the ability to communicate clearly and calmly with clients who may be under stress
Ability to interact effectively with all levels of the company and collaborate across diverse, cross-functional teams
Proficiency with Windows-based systems and the ability to maintain focus while performing detailed or repetitive work
Reliable home internet service with a minimum speed of 15 Mbps for scheduled remote work
Preferred: Associate degree in business or a related field, or an equivalent combination of education and experience
Preferred: Experience with Workday, Human Resources Management Systems, iCIMS applicant tracking and onboarding, Dimensions, or similar payroll-related systems
Ability to type at least 43 words per minute
Workday or other HRIS experience

Benefits

Comp & perks

Competitive pay
Comprehensive benefits
Support for life both in and outside of work
Continuous learning
High Performing, Connected Culture built on strong relationships
Hybrid work arrangement with remote work on scheduled days