Platform Operations Director

H&R Block

. Partner with Marketing, Program Operations, workflow managers, and cross-functional stakeholders to translate Marketing's operating model and processes into the work management platform ecosystem .

Posted 9/29/2026full-timeRemote • Missouri • United StatesLead💰 $132,200 - $224,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in marketing operations and platform management, with a strong focus on governance frameworks, workflow optimization, and stakeholder engagement. Proven ability to lead cross-functional teams and implement enterprise-level solutions for planning and performance measurement.

Highest-signal resume keywords

Marketing OperationsPlatform ManagementGovernance FrameworksWorkflow AutomationStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise PlanningWorkflow ManagementProject ManagementPortfolio ManagementPerformance MeasurementData ModelingDashboard CreationChange ManagementProcess DesignIntegration Implementation

Soft Skills

Strong CommunicationTeam LeadershipStakeholder Engagement

Tools & Technologies

WorkfrontAirtableSmartsheetJiraMonday.comAsana

Industry Keywords

Marketing PlanningGovernance StandardsCapacity ManagementDemand ManagementPortfolio Health

About the role

Key responsibilities & impact

Partner with Marketing, Program Operations, workflow managers, and cross-functional stakeholders to translate Marketing's operating model and processes into the work management platform ecosystem
Operationalize governance standards, including workflows, intake processes, taxonomies, permissions, templates, data structures, and reporting
Design, configure, and optimize scalable platform functionality for Marketing planning, prioritization, execution, and measurement
Steward Marketing's planning, portfolio, and capacity-related data models
Enable frameworks, functionality, standards, and data requirements for capacity, demand, throughput, priorities, risks, and portfolio health visibility
Partner with Technology teams and platform vendors on integrations, upgrades, enhancements, and optimization initiatives
Lead platform adoption, training, communication, and change management efforts
Evaluate and implement workflow automation and AI-enabled capabilities
Socialize platform-enabled processes, governance expectations, and ways of working across teams and lines of business
Advise Marketing leadership on platform investments and capability development

Requirements

What you’ll need

Bachelor's degree or equivalent experience
10+ years of experience in marketing operations, business operations, platform operations, portfolio management, program management, or related disciplines
Experience leading enterprise planning, workflow, project management, or portfolio management platforms
Proven experience designing governance frameworks, operating standards, workflows, and business processes
Experience building executive reporting, dashboards, and performance measurement capabilities
Strong communication and stakeholder management skills
Experience leading teams or managing experienced individual contributors
Preferred: Experience with Workfront, Airtable, Smartsheet, Jira, Monday.com, Asana, or similar enterprise platforms
Preferred: Experience leading platform implementations, migrations, or transformation initiatives
Preferred: Experience supporting large-scale marketing or matrixed organizations
Preferred: Experience with workflow automation, integrations, and platform governance

Benefits

Comp & perks

Medical and prescription drug coverage for associates and eligible dependents
H&R Block Retirement Savings Plan (401(k) Plan)
Employee Assistance Program
(Virtual) fitness center programs
Associate discount program
Business Travel Accident Insurance
Associate Tax Prep benefit
Competitive pay
Comprehensive benefits
Continuous learning
Support for life both in and outside of work
Incentive compensation or short-term incentive plans may provide additional earnings