Product Operations Lead

H&R Block

. Partner with Product Operations leadership and Product, Design, and Engineering teams to drive operating model improvements, transformation initiatives, and adoption of new ways of working .

Posted 9/18/2026full-timeRemote • Missouri • United StatesSenior💰 $101,200 - $161,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading cross-functional initiatives and operational improvements by leveraging Agile, Lean, and DevOps principles. Proficient in developing enablement programs and utilizing data analytics to drive decision-making and continuous improvement.

Highest-signal resume keywords

Product OperationsProgram ManagementAgile MethodologiesChange AdoptionAI Enablement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational ImprovementProduct AnalyticsPortfolio ManagementDependency ManagementExperimentationDashboardsReportingFacilitationStrategic PlanningCross-Functional Coordination

Soft Skills

Strong CommunicationStakeholder InfluenceExecutive StorytellingAnalytical MindsetFacilitation Skills

Tools & Technologies

Product Management ToolsEnablement ResourcesTraining ProgramsCommunities of Practice

Industry Keywords

Big 4 ConsultingMatrixed EnvironmentContinuous DiscoveryGovernance Requirements

About the role

Key responsibilities & impact

Partner with Product Operations leadership and Product, Design, and Engineering teams to drive operating model improvements, transformation initiatives, and adoption of new ways of working
Translate strategic priorities into actionable plans, coordinating cross-functional initiatives from planning through execution
Operationalize and continuously improve product practices, tools, processes, and operating rhythms through documentation, feedback, and measurement
Lead change and adoption efforts by developing communications, training, enablement resources, and success measures
Coordinate initiatives across stakeholders, managing timelines, dependencies, risks, decisions, and follow-up actions
Use Lean, Agile, and DevOps principles to identify improvement opportunities and help teams work more effectively and deliver value faster
Design and deliver enablement programs, including onboarding, training, workshops, playbooks, templates, office hours, and communities of practice
Develop reporting, dashboards, and decision-ready materials tracking objectives, progress, outcomes, dependencies, risks, and key business metrics
Support continuous discovery, analytics, experimentation, and AI enablement by driving adoption of approved practices, standards, tools, and governance requirements
Facilitate cross-functional collaboration through working sessions, ownership clarification, decision documentation, and implementation support across product teams

Requirements

What you’ll need

8+ years of experience in Product Operations, Program Management, Product Management, Strategy & Operations, Business Operations, or a related discipline
Experience leading complex, cross-functional programs and initiatives while translating strategy into execution through planning, operational improvement, and change adoption
Working knowledge of modern product practices, including discovery, experimentation, product analytics, Agile, and Lean methodologies
Experience with portfolio management, prioritization, dependency management, product management tools, and product operating rhythms
Experience enabling AI-supported workflows and responsible AI adoption
Strong communication, facilitation, executive storytelling, and stakeholder influence skills, including the ability to drive outcomes without formal authority
Analytical mindset with the ability to leverage data and insights to inform decisions, measure outcomes, and drive continuous improvement
Preferred: Experience in Big 4 consulting environment
Preferred: Experience facilitating PI Planning, quarterly planning, portfolio reviews, or other multi-team planning processes
Preferred: Experience developing enablement programs, training, coaching, or communities of practice
Preferred: Experience with product analytics, experimentation, and dashboards
Preferred: Experience operating in a large, matrixed, enterprise environment

Benefits

Comp & perks

Competitive pay
Comprehensive benefits
Medical and prescription drug coverage for associates and eligible dependents
H&R Block Retirement Savings Plan (401(k) Plan)
Employee Assistance Program
(Virtual) fitness center programs
Associate discount program
Business Travel Accident Insurance
Associate Tax Prep benefit
Incentive compensation or short-term incentive plans may provide additional earnings for successful candidates
Continuous learning and support for life inside and outside of work