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H&R Block

Program Manager, Community Impact

H&R Block

. Own day-to-day program operations, including planning, coordination, tracking, follow-up and execution support across key initiatives .

Posted 9/17/2026full-timeKansas City • Kansas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program management, community engagement, and volunteer initiatives, with a strong focus on building partnerships and tracking outcomes. Proficient in project management, communication, and data analysis to enhance community impact and associate engagement.

Highest-signal resume keywords
Program ManagementCommunity EngagementVolunteer Program ManagementProject ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Program ManagementProject ManagementBudget TrackingImpact ReportingVolunteer CoordinationTimeline ManagementStakeholder ManagementParticipation TrackingEvent LogisticsCommunity Partnership Development
Soft Skills
Clear CommunicationRelationship BuildingCollaborative ApproachAttention to DetailService Mindedness
Tools & Technologies
DashboardsFeedback ToolsReporting Tools
Industry Keywords
Corporate CitizenshipNonprofit PartnershipsCommunity InvestmentAssociate EngagementVolunteerism

About the role

Key responsibilities & impact
  • Own day-to-day program operations, including planning, coordination, tracking, follow-up and execution support across key initiatives
  • Support the Director of Corporate Impact in advancing the overall strategy, focusing on volunteerism, associate engagement, Belonging Group participation, department-led service and meaningful local connection
  • Manage the planning calendar, project plans, timelines, task lists and key deliverables for Make Every Block Better and related programs
  • Coordinate volunteer experiences from intake through execution, including group and department activities, event logistics, nonprofit partner needs, associate communications, participation tracking and post-event recaps
  • Serve as the central point of coordination for requests, opportunities and activations, including intake, prioritization, partner vetting, decision criteria and program guidelines
  • Partner with field, franchise and corporate teams to identify local service opportunities and provide practical tools, guidance and support
  • Identify and recommend strategic nonprofit and community partnerships, manage partner relationships, and ensure commitments and follow-through are documented and completed
  • Track budgets, invoices, partner payments, participation, outcomes and other operational details for reporting, stewardship and continuous improvement
  • Develop and execute associate engagement and volunteer initiatives
  • Partner with Marketing and Communications to promote opportunities, share impact stories, increase awareness and enhance H&R Block's community, consumer and talent brand
  • Prepare leader-ready updates, recaps, dashboards and recommendations highlighting progress, participation, risks, learnings and opportunities

Requirements

What you’ll need
  • Bachelor's degree or equivalent community impact, nonprofit, partnership, or program management experience will be considered
  • Five or more years of experience in community engagement, volunteer programs, corporate citizenship, nonprofit partnerships, program management or a related field
  • Experience managing corporate volunteer programs, giving platforms, community investment efforts or enterprise-wide associate engagement programs
  • Strong project management skills, including the ability to manage timelines, budgets, details, stakeholders and multiple priorities at once
  • Ability to build trusted relationships with nonprofit partners, community organizations, associates, field leaders, franchise partners and cross-functional teams
  • Clear, thoughtful communication skills with the ability to create updates, recaps, toolkits and materials that help others understand and engage in the work
  • Comfort using data, feedback, dashboards and impact reporting to measure participation, outcomes and opportunities for improvement
  • Collaborative, service-minded approach with strong attention to detail, a bias for follow through and a passion for helping associates connect with their communities

Benefits

Comp & perks
  • Competitive pay
  • Comprehensive benefits
  • Support for life both in and outside of work
  • Continuous learning
  • High Performing, Connected Culture
  • Strong relationships
  • Shared commitment to making a meaningful impact