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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing creative requests, validating briefs, and tracking work through various stages of production. Proficient in facilitating communication and collaboration across teams while identifying bottlenecks and recommending process improvements.
Highest-signal resume keywords
Creative Request ManagementBrief ValidationWork TrackingTimeline MonitoringProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementWork Queue MaintenanceCapacity TrackingAsset RoutingCompliance Review
Soft Skills
CommunicationCollaborationProblem-SolvingFacilitation
Industry Keywords
Campaign ManagementCreative FunctionDesignCopy ProductionMarketing
About the role
Key responsibilities & impact- Manage incoming requests for the Creative function
- Validate that briefs are complete, well scoped, and tied to an approved campaign, initiative, or program
- Confirm audience, message, deliverable list, channel specifications, and required dates before work enters the queue
- Return incomplete requests to the requester
- Track work through concepting, design, copy, and production
- Route assets through brand, legal, and compliance review and drive approvals to closure
- Manage handoffs to media, lifecycle, and digital teams for trafficking and deployment
- Monitor progress against timelines and escalate blockers early
- Maintain the work queue and priority order
- Flag misaligned, duplicated, or low-priority requests and conflicts across campaign and always-on work
- Facilitate tradeoff conversations with GTM Strategy, Marketing Program Managers, and Creative leadership when demand exceeds capacity
- Track capacity and utilization across design, copy, production, and agency partners
- Provide visibility into available bandwidth to inform resourcing and sequencing decisions
- Communicate timelines, expectations, and status to requesters and leadership
- Surface recurring bottlenecks and process gaps, and recommend improvements
Requirements
What you’ll need- Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
- 5 years minimum related work experience
- Ability to manage incoming requests for the Creative function
- Ability to validate briefs and confirm audiences, messages, deliverables, channels, and dates
- Ability to track work through concepting, design, copy, and production
- Ability to route assets through brand, legal, and compliance review
- Ability to manage handoffs to media, lifecycle, and digital teams
- Ability to monitor timelines and escalate blockers
- Ability to maintain work queues and priorities
- Ability to track capacity and utilization across design, copy, production, and agency partners
- Ability to communicate timelines, expectations, and status to requesters and leadership
- Ability to identify bottlenecks and recommend process improvements
Benefits
Comp & perks- Medical and prescription drug coverage for qualifying associates and eligible dependents
- H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- (Virtual) fitness center programs
- Associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
- Competitive pay
- Comprehensive benefits
- Support for life both in and outside of work
- Continuous learning
- Full-time remote work
