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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in tax preparation and client communication, with a strong understanding of tax law and the ability to analyze complex tax situations. Proficient in utilizing AI tools and digital platforms to enhance client experiences and ensure accuracy in tax filings.
Highest-signal resume keywords
Tax Preparation ExperienceKnowledge Of Tax LawExcellent Communication SkillsAI Tools ExperienceBachelor's Degree In Accounting Or Finance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Tax PreparationTax Law KnowledgeComplex Tax AnalysisSoftware TestingProblem Solving
Soft Skills
Verbal CommunicationWritten CommunicationCritical ThinkingAdaptabilityClient Interaction
Tools & Technologies
AI ToolsDigital ToolsSecure Messaging PlatformsVideo Communication Tools
Certifications & Qualifications
H&R Block Certification Level 4Enrolled AgentAttorneyCPA
Industry Keywords
Federal Tax IssuesState Tax IssuesPersonal TaxationClient ExperienceVirtual Work Environment
About the role
Key responsibilities & impact- Critically review AI-supported outputs within an AI-enabled tax preparation workflow
- Validate client information and calculations, resolve exceptions, and apply professional judgment before returns move forward
- Communicate with clients through chat, secure messaging, phone, or video
- Analyze client-provided tax information and deliver a timely, high-quality client experience
- Prepare and validate client returns and provide tax advice
- Respond to client inquiries accurately and helpfully
- Research complex federal and state tax issues before filing
- Test new product functionality and identify recurring issues
- Share actionable feedback and frontline insights with product and technology partners
- Help improve the advisor and client experience
Requirements
What you’ll need- Bachelor’s degree in accounting or finance or an equivalent combination of education and experience
- At least three years of prior progressive tax preparation experience
- Ability to pass H&R Block certification level 4 test within 30 days
- Knowledge of tax law sufficient to understand and explain most elements of personal taxation
- Ability to interpret, analyze, and correctly formulate solutions to routine and complex tax situations
- Excellent verbal and written communication skills
- Strong technical aptitude and ability to learn unfamiliar software quickly
- Ability to navigate multiple digital tools and troubleshoot issues using a structured approach
- Experience testing new software and contributing ideas as tools and processes evolve
- Ability to seek feedback, apply learning, and adapt to new information, technology, and practices
- Home working environment that supports focused client interaction and protects confidential information
- Ability to stay on task while working virtually
- Experience using AI tools, with critical thinking to question outputs and verify accuracy
- High school diploma or equivalent
- Internet speed of at least 15 Mbps
- Enrolled Agent, Attorney, or CPA credentials preferred
- Knowledge of complex tax situations such as foreign income, rentals, and small business preferred
Benefits
Comp & perks- Medical and prescription drug coverage for qualifying associates and eligible dependents
- H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- (Virtual) fitness center programs
- Associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
- Competitive pay
- Comprehensive benefits
- Support for life both in and outside of work
