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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing end-to-end user experiences for responsive web applications, with a strong focus on user-centered design, prototyping, and collaboration with cross-functional teams. Proficient in utilizing modern design tools and methodologies to enhance product strategy and improve customer experiences.
Highest-signal resume keywords
User-Centered DesignPrototyping and TestingUser Research and Usability TestingCollaboration with Product Managers and EngineersVisual Design Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
End-to-End User Experience DesignInteraction DesignVisual DesignPrototypingAccessibility Best PracticesQuantitative and Qualitative AnalysisHigh-Fidelity PrototypingDesigning for Financial ServicesAI-Assisted Design ToolsEnterprise Design Systems
Soft Skills
Strong Communication SkillsAbility to Work IndependentlyComfort in Ambiguous Environments
Tools & Technologies
Modern Design ToolsPrototyping ToolsAI-Assisted Workflows
Certifications & Qualifications
Bachelor's Degree in Design or HCI
Industry Keywords
Financial ServicesFintechTaxRegulated Industries
About the role
Key responsibilities & impact- Design end-to-end user experiences for responsive web products and workflows
- Partner with Product Managers, Engineers, and fellow designers throughout the product development lifecycle
- Develop and test prototypes to validate ideas and gather customer feedback
- Conduct and participate in user research activities, including interviews, usability testing, and concept validation
- Translate customer needs, business goals, and research insights into effective product experiences
- Contribute to and evolve the team's design system and design practices
- Use modern design and prototyping tools, including AI-assisted workflows where appropriate
- Present design solutions and rationale to cross-functional stakeholders
- Continuously improve experiences through experimentation, iteration, and product learnings
- Help H&R Block shape intuitive digital experiences for clients navigating taxes and finances
- Contribute to product strategy and influence design practices
Requirements
What you’ll need- Bachelor's degree in Design, Human-Computer Interaction (HCI), a related field, or equivalent practical experience
- 5+ years of experience designing end-to-end digital product experiences for responsive web applications
- Strong portfolio demonstrating user-centered design, interaction design, visual design, and product thinking
- Experience partnering closely with Product Managers and Engineers to deliver customer-focused solutions from concept through launch
- Experience creating, testing, and refining prototypes based on customer feedback, experimentation, and product outcomes
- Strong communication skills
- Comfort working independently in ambiguous environments
- Commitment to accessibility and usability best practices
- Experience planning and conducting user research, including interviews, usability testing, and other discovery methods
- Ability to incorporate quantitative and qualitative insights to identify opportunities and improve customer experiences
- Experience creating high-fidelity prototypes and partnering closely with engineers through implementation
- Familiarity with AI-assisted design tools, emerging design technologies, and designing AI-powered or automation-driven experiences
- Experience contributing to or working within an enterprise design system, including components, patterns, and documentation
- Strong visual design skills
- Experience designing products in financial services, fintech, tax, or other regulated industries
- Ability to translate complex requirements into intuitive customer experiences
Benefits
Comp & perks- Medical and prescription drug coverage for qualifying associates and eligible dependents
- H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- (Virtual) fitness center programs
- Associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
- Competitive pay
- Comprehensive benefits
- Support for life both in and outside of work
- Potential participation in incentive compensation or short-term incentive plans
