Senior Project Manager, Greenlight Tax Advisor Operations

H&R Block

. Lead operational analytics and business insights, including collection, analysis, tracking, and reporting of operational, performance, and engagement data .

Posted 10/1/2026full-timeRemote • Missouri • United StatesSenior💰 $89,800 - $134,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong project management and analytical skills to lead operational analytics and business insights, while effectively communicating complex information to diverse audiences. Proficient in developing dashboards and process documentation to support strategic business decisions and improve engagement initiatives.

Highest-signal resume keywords

Project ManagementAnalytical SkillsProcess DocumentationCommunication SkillsEngagement Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational AnalyticsData AnalysisDashboard DevelopmentPerformance ReportingSOP Development

Soft Skills

Problem-SolvingOrganizational SkillsStakeholder Communication

Tools & Technologies

Microsoft OfficeProject Management Tools

Industry Keywords

Employee EngagementRetention ProgramsFinancial ServicesRetail OperationsCustomer Service

About the role

Key responsibilities & impact

Lead operational analytics and business insights, including collection, analysis, tracking, and reporting of operational, performance, and engagement data
Develop dashboards, reports, and recommendations to support strategic business decisions
Manage projects from planning through execution, including timelines, milestones, deliverables, stakeholder communications, risks, and dependencies
Create, maintain, and improve SOPs, process documentation, operational resources, and knowledge management tools
Partner with leadership on engagement, recognition, and retention initiatives
Gather associate feedback, monitor engagement trends, and implement improvement strategies
Develop and execute communication strategies covering business priorities, operational updates, organizational changes, and key initiatives

Requirements

What you’ll need

Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
Strong project management skills including scope management, risk mitigation, dependency management, and stakeholder coordination
Strong analytical and problem-solving skills with experience interpreting operational and performance data to drive business decisions
Experience developing and maintaining process documentation, standard operating procedures, and knowledge management resources
Strong verbal and written communication skills with the ability to simplify complex information for diverse audiences
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office products and reporting or project management tools
Preferred: Experience working with employee engagement, culture, or retention programs
Preferred: Experience within tax, financial services, retail operations, or customer service environments

Benefits

Comp & perks

Medical and prescription drug coverage for qualifying associates and eligible dependents
H&R Block Retirement Savings Plan (401(k) Plan)
Employee Assistance Program
(Virtual) fitness center programs
Associate discount program
Business Travel Accident Insurance
Associate Tax Prep benefit
Competitive pay
Comprehensive benefits
Support for life both in and outside of work
Continuous learning