Senior Software Engineer – Microsoft Dynamics, Power Platform

H&R Block

. Design, develop, configure, and support enterprise contact center solutions built on Microsoft Dynamics 365 Customer Service, Dynamics 365 Contact Center, Power Platform, Copilot, and related technologies .

Posted 10/16/2026full-timeRemote • Missouri • United StatesSenior💰 $101,200 - $161,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and developing enterprise contact center solutions using Microsoft Dynamics 365 and Power Platform, with a strong focus on integration, automation, and performance optimization. Proficient in troubleshooting and supporting production applications while collaborating with cross-functional teams to deliver effective solutions.

Highest-signal resume keywords

Microsoft Dynamics 365 ImplementationPower Platform DevelopmentC# ProgrammingPower Automate WorkflowsIVR Configuration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Dynamics 365Power PlatformC#.NetREST APIsJavaScriptTypeScriptJSONDataverse ExtensionsIVR Routing Logic

Soft Skills

MentoringCollaborationProblem-SolvingAgile MethodologiesCommunication

Tools & Technologies

Power AutomateAzure ServicesCopilotIVA DesignIntegration Designs

Industry Keywords

Contact Center SolutionsCustomer ServicePerformance MetricsProduction SupportAI-Assisted Development

Tech Stack

Tools & technologies

AzureJavaScriptTypeScript

About the role

Key responsibilities & impact

Design, develop, configure, and support enterprise contact center solutions built on Microsoft Dynamics 365 Customer Service, Dynamics 365 Contact Center, Power Platform, Copilot, and related technologies
Design IVA conversation flows for customer self-service
Configure IVR routing logic and call-handling capabilities
Build Power Automate workflows supporting case management processes
Create Dataverse extensions, plugins, and custom APIs
Configure Dynamics 365 Contact Center routing and queue management
Develop integrations with enterprise systems through Azure services
Design Copilot experiences and prompt orchestration strategies
Review pull requests and mentor engineering team members
Create technical specifications, solution diagrams, and integration designs
Participate in Agile ceremonies including sprint planning and backlog refinement
Support production incidents and troubleshoot platform issues
Collaborate with business partners to gather requirements and define solutions
Analyze contact center performance metrics and identify optimization opportunities
Work with architects to improve scalability, security, and maintainability

Requirements

What you’ll need

Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
5 years minimum related work experience
3+ years implementing Microsoft Dynamics or Power Platform solutions
Experience with Power Platform
Experience with Power Automate
Experience with C#
Experience with .Net
Experience with REST APIs
Experience with JavaScript/TypeScript
Experience with JSON
Experience supporting production business-critical applications
Experience troubleshooting application defects and production incidents
Dynamics Customer Service or Dynamics Contact Center experience preferred
AI-Assisted Development Tools preferred
IVA & IVR experience preferred

Benefits

Comp & perks

Medical and prescription drug coverage for associates and eligible dependents
H&R Block Retirement Savings Plan (401(k) Plan)
Employee Assistance Program
(Virtual) fitness center programs
Associate discount program
Business Travel Accident Insurance
Associate Tax Prep benefit
Competitive pay
Comprehensive benefits
Support for life both in and outside of work
Continuous learning
Incentive compensation or short-term incentive plans may provide additional earnings