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H&R Block

Senior UX Researcher

H&R Block

. Partner with product teams to co-create research plans and prioritize learning objectives .

Posted 11/4/2026full-timeRemote • Ohio • United StatesSenior💰 $100,400 - $150,600 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in qualitative and user-centered design research methods, including usability testing and ethnography, while effectively collaborating with cross-functional teams to align research with business goals. Proficient in analyzing research findings and delivering actionable insights to stakeholders.

Highest-signal resume keywords
User-Centered Design ResearchUsability TestingUX Research SoftwareDesign Thinking ApproachesStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Qualitative Research MethodsQuantitative Research MethodsStatistical ConceptsEthnographyFocus GroupsDiary Studies
Soft Skills
Strong CommunicationPresentation SkillsCollaboration
Tools & Technologies
UserTesting.comMedalliaQualtricsMorae
Industry Keywords
Research PlansCustomer SegmentsActionable InsightsKnowledge Management Systems

About the role

Key responsibilities & impact
  • Partner with product teams to co-create research plans and prioritize learning objectives
  • Conduct weekly or bi-weekly moderated user interviews and usability tests using UserTesting.com or similar platforms
  • Engage with customer segments to validate concepts and uncover user needs
  • Analyze and synthesize research findings into actionable insights and recommendations
  • Deliver regular research summaries and next-step recommendations to stakeholders
  • Advise on research priorities across web, mobile, AI-driven, and retail systems
  • Support additional teams or initiatives as assigned
  • Collaborate with product managers, designers, and stakeholders to align research with business goals
  • Share findings in knowledge management systems and facilitate team learning

Requirements

What you’ll need
  • Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
  • Passion for understanding and helping customers
  • Command of qualitative and user-centered design research methods, including usability testing, ethnography, focus groups, and diary studies
  • Experience using UX research software and tools such as Usertesting.com, Medallia, Qualtrics, and Morae
  • Experience using design thinking approaches in research and product design
  • Knowledge of quantitative research methods and statistical concepts
  • 5 years minimum related work experience
  • Strong communication and presentation skills

Benefits

Comp & perks
  • Medical and prescription drug coverage for associates and eligible dependents
  • H&R Block Retirement Savings Plan (401(k) Plan)
  • Employee Assistance Program
  • (Virtual) fitness center programs
  • Associate discount program
  • Business Travel Accident Insurance
  • Associate Tax Prep benefit
  • Competitive pay
  • Comprehensive benefits
  • Support for life both in and outside of work
  • Continuous learning
  • High Performing, Connected Culture