Senior Virtual Tax Specialist, Seasonal

H&R Block

. Support Tier I specialists by answering complex tax and platform-related questions .

Posted 10/6/2026full-timeRemote • Missouri • United StatesSenior💰 $22 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in tax laws and regulations while providing exceptional customer service and support. Capable of troubleshooting technical issues and effectively communicating complex topics to clients.

Highest-signal resume keywords

Tax ExperienceCustomer Service ExperienceStrong Communication SkillsProblem-Solving SkillsAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Tax LawsFederal RegulationsState RegulationsDigital Tax PreparationTechnical TroubleshootingAccounting BackgroundResearch Skills

Soft Skills

Attention to DetailEmpathyCollaborationAdaptability

Tools & Technologies

Proprietary ToolsOnline Tools

Certifications & Qualifications

Associate’s Degree

Industry Keywords

Tax PreparationClient ExperienceFast-Paced Environment

About the role

Key responsibilities & impact

Support Tier I specialists by answering complex tax and platform-related questions
Engage with clients via chat and screen share to resolve tax issues and guide them through online tools
Troubleshoot technical issues and help clients navigate the digital tax preparation experience
Research and interpret federal and state tax laws, regulations, and procedures
Use proprietary tools and resources to deliver fast, accurate, and friendly support
Collaborate with teammates to share best practices and continuously improve the client experience
Work from anywhere while staying connected to a supportive, collaborative team
Help people feel confident and empowered during tax season
Expand skills, take on new challenges, and grow a career with H&R Block

Requirements

What you’ll need

Associate’s degree or equivalent combination of education and experience
3+ years of tax experience, including coursework or accounting background
2+ years of customer service experience in a fast-paced environment
Strong written, verbal, and video communication skills
Keen eye for detail and clarity
Passion for helping others and simplifying complex topics
Excellent problem-solving and analytical skills
Quiet, dedicated workspace and reliable internet connection for remote work

Benefits

Comp & perks

Medical and prescription drug coverage for qualifying associates and eligible dependents
H&R Block Retirement Savings Plan (401(k) Plan)
Employee Assistance Program
(Virtual) fitness center programs
Associate discount program
Business Travel Accident Insurance
Associate Tax Prep benefit
Competitive pay
Comprehensive benefits
Support for life both in and outside of work
Remote work arrangement
Continuous learning
Supportive, collaborative team culture