Customer Account Manager

Häagen-Dazs Shops

. Sell, negotiate, and execute business plans .

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong negotiation and relationship-building skills to effectively manage customer accounts and execute business plans. Proficient in data analysis and forecasting to drive category growth and optimize promotional strategies.

Highest-signal resume keywords

Negotiation SkillsSales ForecastingData AnalysisCustomer Relationship ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales ForecastingData AnalysisPromotion Effectiveness AnalysisCategory Growth StrategiesTrade Spend Management

Soft Skills

Strong Communication SkillsInitiativeDiligenceProblem-SolvingInterpersonal Skills

Tools & Technologies

IRIPowerBINumeratorCircanaRun ReportTrade Rate Report

Industry Keywords

Retail CPG SalesClub Sales EnvironmentIce Cream CategoryCustomer ContractsPromotional Synergies

About the role

Key responsibilities & impact

Sell, negotiate, and execute business plans
Leverage business intelligence data to create a selling story for Sam’s Club
Manage internal and external cross-functional departments supporting the customer
Communicate with the retailer to collaborate on and execute promotions
Create new item presentations using data-specific information to hold and gain shelf space
Create and modify sales forecasts in each category
Negotiate monthly customer promotions
Understand customer contracts and work within guidelines to ensure policy compliance
Manage trade spend to maximize profitability while maintaining customer relations
Collaborate with outside vendors to create promotional synergies
Analyze promotion effectiveness through IRI and other data reports
Monitor the competitive landscape to ensure exclusivity and deter poaching from other categories
Maintain reporting, promotion calendars, and forecast volume
Execute DGIC priorities
Collaborate with team members and functional groups including customer-facing supply chain, finance, and category sales development
Check products in stores and locations and provide feedback on the retail experience
Maintain customer relations and implement the annual plan
Drive execution, gain distribution on new and de-list/build items, activate customer category strategies and shopper marketing
Identify gaps between customer plans and feedback and propose resolutions
Ensure achievement of customer targets and KPIs, including category growth, sales, customer service, and in-stock levels

Requirements

What you’ll need

Demonstrated ability to take initiative and proactively identify customer issues, recommend solutions, and execute effectively
Proven track record building effective relationships with customers and internal associates
Strong negotiating skills to create win-win outcomes
Diligence and ability to follow through on commitments
Strong oral, written, and interpersonal communication skills
Ability to achieve performance goals with minimum direction and supervision
Solid forecasting skills and ability to research data from internal reporting systems including IRI, PowerBI, Numerator, Circana, Run Report, and Trade Rate Report
5+ years of experience in a Club or Retail CPG sales environment preferred
Experience in the Ice Cream category preferred
College or Undergraduate degree preferred

Benefits

Comp & perks

Remote-based position
Equal opportunity employer
Diversity-valuing workplace