Participant – Patient Access Associate

Habitat Health

. Schedule appointments for all participants, including harder-to-place, out-of-network, and single case agreement placements, within strict regulatory timeframes .

Posted 11/6/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare scheduling and referral coordination, with a strong understanding of medical terminology and health insurance. Proficient in managing appointment logistics and maintaining compliance with HIPAA regulations.

Highest-signal resume keywords

Healthcare Scheduling ExperienceElectronic Health Records (EHR) ProficiencyCertified Healthcare Access Associate (CHAA)Strong Problem-Solving SkillsExcellent Verbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare SchedulingReferral CoordinationMedical TerminologyHealth Insurance KnowledgeAppointment Logistics ManagementElectronic Health Records (EHR)Scheduling Tools ProficiencyMicrosoft Office ProficiencyCompliance With HIPAA RegulationsInfection-Control Protocols

Soft Skills

Strong Problem-Solving SkillsPrioritization SkillsAdaptabilityEmpathyTeam Collaboration

Tools & Technologies

EpicScheduling Tools

Certifications & Qualifications

Certified Healthcare Access Associate (CHAA)

Industry Keywords

Patient AccessHealthcare Call CenterOut-Of-Network ProvidersAppointment ConfirmationCross-Functional Collaboration

About the role

Key responsibilities & impact

Schedule appointments for all participants, including harder-to-place, out-of-network, and single case agreement placements, within strict regulatory timeframes
Escalate risks to scheduling timeliness
Triage incoming phone and voicemail communications from participants, caregivers, providers, and care teams
Resolve routine communications and escalate unresolved items
Manage day-of and pre-visit logistics, including confirmation and reminder calls
Reschedule no-shows and defer appointments that are not yet ready to schedule
Prepare and distribute visit documentation, including required records to specialists and schedules to on-site providers
Coordinate with the Medical Records team to confirm visit records are returned and filed in participant charts
Keep appointment status accurate in the system of record
Complete handoffs to the Authorizations Coordinator
Serve as a resource and escalation point for Patient Access Associates
Help train and onboard new team members
Protect participant information in accordance with HIPAA regulations and company policy
Work with other departments on cross-functional tasks and projects as needed

Requirements

What you’ll need

High school diploma or GED required
2+ years of experience in healthcare scheduling, referral coordination, patient access, or a healthcare call center required
Associate’s degree preferred
Certified Healthcare Access Associate (CHAA) or similar certification is a plus
Equivalent combination of education and experience
Experience scheduling specialty or hard-to-place appointments, including out-of-network providers, strongly preferred
Working knowledge of medical terminology and health insurance (Medicare/Medicaid)
Experience with electronic health records (e.g., Epic) and scheduling tools
Proficiency in Microsoft Office
Strong problem-solving, prioritization, and phone communication skills, including handling high call volume
Ability to adapt to changes and learn new systems quickly
Excellent verbal and written communication skills
Strong passion for the mission and empathy for the populations served
For applicable care-setting roles, proof of vaccination or signed declination form and compliance with masking requirements
Compliance with applicable infection-control protocols, PPE requirements, and vaccination requirements associated with the role and work location

Benefits

Comp & perks

Health insurance
Life insurance
Participation in the company’s equity program
Paid time off, including vacation and sick leave
Bonus eligibility
Reasonable accommodations
Vaccination and infection-control support according to role, work location, and applicable law