Customer Support Specialist (m/f/d)

HAIAR GmbH

. Serve as the first point of contact for customers, providing fast, accurate, and empathetic solutions to user inquiries .

Posted 11/6/2026full-timeMünster • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service orientation and problem-solving skills while effectively communicating in both German and English. Capable of developing internal documentation and support workflows to enhance customer experience in a B2B, SaaS, or tech environment.

Highest-signal resume keywords

Customer Support ExperienceFluent GermanStrong Communication SkillsTechnical Documentation CreationB2B SaaS Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Customer-Service OrientationSolution-Focused ApproachStructured Work ApproachEnthusiasm for Customer InteractionRapid Problem-Solving

Industry Keywords

First-Level SupportService CenterTechnical SupportCustomer-Facing RoleInternal Support Workflows

About the role

Key responsibilities & impact

Serve as the first point of contact for customers, providing fast, accurate, and empathetic solutions to user inquiries
Develop an in-depth understanding of customers’ processes and provide proactive support
Systematically investigate, document, and prioritize technical feedback and bugs
Work closely with the tech team
Guide new customers through platform setup
Share best practices and provide visual step-by-step guides
Create and maintain FAQs, Help Center articles, and internal documentation
Develop and standardize internal support workflows
Continuously improve response times and quality
Feed customer insights back into the company and actively help shape internal processes

Requirements

What you’ll need

Successfully completed commercial or technical vocational training, or relevant practical experience as a career changer—no degree required
Initial experience in Customer Support, First-Level Support, a Service Center, or a customer-facing role—ideally in a B2B, SaaS, or tech environment
Strong customer-service orientation, a solution-focused and structured approach to work, and enthusiasm for direct customer interaction and rapid problem-solving
Fluent German, both written and spoken
Strong communication skills
Good command of English

Benefits

Comp & perks

Office based in Münster
Minimal travel required
Fair, market-competitive compensation
30 days of annual leave plus your birthday off
Healthy lunch provided at the office
Freedom to choose your technical equipment
Permanent employment contract