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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and evolving Lead to Cash processes within complex global organizations, with a strong focus on continuous improvement and stakeholder engagement. Proficient in managing change interventions and ensuring successful adoption of new processes across commercial operations and customer supply chain functions.
Highest-signal resume keywords
Lead To Cash Process DesignBusiness Process DesignSAP / ERP Order-To-CashStakeholder ManagementContinuous Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process StandardisationRequirements ManagementProcess ModellingWorkflow OptimisationAnalytical SkillsProblem-Solving SkillsProject ManagementChange ManagementKPI DefinitionPerformance Monitoring
Soft Skills
Stakeholder EngagementInfluencing SkillsCollaborationCommunication
Tools & Technologies
SAP S/4HANACRM (Veeva/Salesforce)JiraTSM
Industry Keywords
FMCGConsumer HealthCommercial OperationsCustomer OperationsCustomer ServiceCustomer Supply Chain
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Define and evolve the future-state Lead to Cash process
- Design scalable, standardised processes supporting Haleon’s global operating model
- Partner with Commercial, Supply Chain, Finance and Digital teams to align requirements and process design
- Collaborate with the Business Process Owner and relevant functions/operating units
- Facilitate workshops to gather input, test recommendations and finalise process designs
- Document future-state processes and assess current-state processes for bottlenecks, inefficiencies and duplication
- Drive decisions through governance forums and communicate outcomes to stakeholders
- Support programme delivery readiness, identify gaps and propose solutions
- Help define and deliver change interventions for successful adoption
- Create process documentation and training with the Training & Adoption team
- Design and manage interim operating states during transitions
- Plan sustainable transitions from interim states to permanent processes
- Build stakeholder relationships and adapt messaging for different audiences
- Define KPIs, monitor adoption and outcomes, and drive continuous improvement
- Support implementation, change adoption and business readiness activities
- Monitor process performance and drive continuous improvement after go-live
Requirements
What you’ll need- Experience working within complex global organizations, ideally FMCG or Consumer Health, across Commercial Operations, Sales, Customer Operations, Customer Service and/or Customer Supply Chain
- Minimum 8–10 years of working experience in relevant commercial, sales, customer operations, customer service and/or customer supply chain functions
- Strong functional and technical understanding of customer-facing Lead to Cash processes
- Experience in business process design, standardisation and continuous improvement
- Experience supporting transformation, ERP or operating model change initiatives
- Hands-on experience with SAP / ERP Order-to-Cash processes
- SAP S/4HANA experience is a plus
- Experience with CRM (Veeva/Salesforce), TSM, and/or other customer management platforms
- Strong project and process management skills
- Requirements management, process modelling and workflow optimisation using Jira or similar tools
- Strong analytical and problem-solving skills
- Strong stakeholder management and influencing skills
- Experience working across global and matrixed environments
Benefits
Comp & perks- Annual bonus and awards for outstanding performance
- Recognition awards for additional achievements and engagement
- Flexible working solutions including working from home possibilities
- Health & wellbeing activities
- Private medical care, with family/partner and Senior package extensions available
- Company car or car allowance
- LTI Long Term Incentive
- P4P Partnership for Prevention
- Family benefits, including extra parental leave and caregiver’s policy
- Life insurance and pension plan
- Multisport card or points on the Multicafeteria Benefits account
- Personalized learning approach
- Supportive community and integration events
- Modern office with creative rooms
- Free car and bike parking