Support Specialist

Hallmark - Healthcare Workforce Technology

. Assist with technology-related questions from vendors and clients through email and virtual meetings .

Posted 9/22/2026full-timeRemote • Texas • United StatesJunior💰 $53,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare technology support, with strong proficiency in Microsoft Excel and experience in ticketing or CRM systems. Excels in customer service, effective communication, and critical thinking to resolve vendor and client inquiries efficiently.

Highest-signal resume keywords

Healthcare Technology ExperienceMicrosoft Excel ProficiencyTicketing System ExperienceStrong Customer Service SkillsEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft ExcelTicketing SystemCRM SystemTroubleshootingDocumentationCritical ThinkingTechnology Support

Soft Skills

Customer ServiceCommunicationProblem SolvingCollaboration

Tools & Technologies

HubSpotZendeskJiraMicrosoft Office Suite

Industry Keywords

Healthcare TechnologyVendor SupportClient SupportTechnical ConceptsFast-Paced Environment

About the role

Key responsibilities & impact

Assist with technology-related questions from vendors and clients through email and virtual meetings
Investigate, troubleshoot, and resolve support inquiries by gathering relevant information, identifying root causes, and determining appropriate next steps
Manage day-to-day support activities, including tracking requests, following up on open items, and maintaining accurate documentation
Communicate with leadership for vendor and client escalation as needed
Assist with technology projects based on client request
Attend training sessions and internal calls related to new features and product updates
Understand functionality and translate learnings into effective client and vendor support
Function in a fast-paced, customer service-oriented environment
Use critical thinking to identify issues, assess options, and recommend effective actions
Perform other duties as assigned based on business needs
Own issues end-to-end with proactive communication to vendors, clients, and internal teams
Resolve vendor and client questions efficiently with minimal escalation
Maintain accurate, timely, and consistent documentation and follow-ups
Ensure vendors and clients feel supported, informed, and confident using the technology

Requirements

What you’ll need

Minimum 1-year experience with healthcare technology
Required proficiency in Microsoft Excel
Preferred proficiency in Microsoft Office Suite
Preferred experience working in a ticketing or CRM system (e.g., HubSpot, Zendesk, Jira, or similar)
Previous work from home experience
Strong customer service skills; preferred experience with a range of stakeholders, including external partners and senior leadership
Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences
High school degree required
Ability to work from home with dedicated focus

Benefits

Comp & perks

Medical, Dental, and Vision Insurance with Employee Premiums Covered by HHCS at 100% and Company Cost Share for any Dependents Enrolled
$3000 Annual Company Contributions to HSAs for all Employees Enrolled in the HSA Eligible Health Plan
Unlimited Paid Time Off
Pre-Tax and Roth 401(K) Retirement Options