Field Service Engineer – NanoZoomer

Hamamatsu Corporation

. Independently perform preventive maintenance services .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in preventive maintenance, troubleshooting, and repair of scientific and technical equipment, with a strong focus on customer service and technical guidance. Proficient in operating and installing various hardware and software systems while adhering to safety regulations.

Highest-signal resume keywords

Bachelor's Degree In ElectronicsFailure Analysis ExperienceNanoZoomer And FDSS KnowledgeTroubleshooting SkillsMicrosoft Dynamics CE Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Preventive MaintenanceEquipment Diagnosis And RepairSoftware UpdatesHardware UpgradesSystem IntegrationTechnical Documentation InterpretationDigital Volt Meter OperationOscilloscope OperationMechanical Systems KnowledgeImaging Equipment Servicing

Soft Skills

Customer Service ManagementTechnical GuidanceCommunication SkillsSelf-ManagementTeam Collaboration

Tools & Technologies

Microsoft WordMicrosoft ExcelNetworking KnowledgeServers And Workstation RequirementsRobotics

Industry Keywords

Semiconductor IndustryUS State Department ITAR RegulationsCommerce Department CCLScientific EquipmentTechnical Equipment

About the role

Key responsibilities & impact

Independently perform preventive maintenance services
Independently diagnose and repair equipment failures
Lead standard product installations and system acceptance testing
Manage customer service activities and expectations
Perform software updates, hardware upgrades, and system integrations
Coordinate service activities with customers and internal departments
Provide technical guidance and mentoring to Level 1 engineers
Maintain accurate service documentation and reports
Train customers on basic operation and maintenance
Travel to customer appointments and service locations

Requirements

What you’ll need

Bachelor’s Degree in Electronics, Engineering, Physics, Material Science and 3 years’ experience in Failure Analysis or Semiconductor industry
Strong knowledge of NanoZoomer, FDSS, and FA product operation
Ability to diagnose complex mechanical, electrical, optical, and software issues
Understanding of networking, servers, and workstation requirements
Ability to interpret schematics and technical documentation
Ability to train customers on basic operation and maintenance
Previous experience servicing, maintaining, and troubleshooting scientific/technical equipment
Experience operating digital volt meters and oscilloscopes
Good mechanical ability
Strong troubleshooting skills with attention to detail
Ability to read and work from schematics
Computer hardware knowledge
Experience installing hardware, software, drivers, and operating systems
Adherence to customer rules and policies regarding worksite behavior and safety
Good verbal and written communication skills
Microsoft Word and Excel proficiency
Ability to travel on short notice
Ability to travel 50% to 75% of the time, with possible travel outside the US
Ability to transport yourself to and from appointments
Self-managed and able to take ownership of customer satisfaction and expectations
Past experience using, servicing, or installing imaging or scanning equipment components
Experience with mechanical systems, robotics, or sample handling
Microsoft Dynamics CE experience
Ability to work independently or cooperatively in a team or with customers
Ability to work with or be exposed to goods and information subject to US State Department ITAR regulations and Commerce Department CCL
Legally authorized to work in the United States
Hamamatsu Corporation does not sponsor immigration visas for employment applicants

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Prescription coverage
Life insurance
Vacation time
Sick time
Personal time
Retirement plans
Competitive salary
Equal employment opportunity