Field Application Specialist

Hamilton Company

. Provide application and technical support to customers for Hamilton products in the Australian territory .

Posted 9/23/2026full-timeAustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in application and technical support for laboratory and process control systems, with strong programming skills in automated laboratory equipment. Capable of developing training materials and protocols while maintaining professional relationships with customers and co-workers.

Highest-signal resume keywords

Application SupportProgramming SkillsTechnical Training DevelopmentCustomer Relationship ManagementProcess Analytics Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application-Specific Protocol DevelopmentTroubleshootingAutomated Laboratory Equipment ProgrammingModbusFoundation FieldbusProfibusTechnical Experience in Process AnalyticsLaboratory Systems KnowledgeDocumentation SkillsTraining Material Development

Soft Skills

Strong Communication SkillsGood Planning SkillsPresentation SkillsAbility to Work IndependentlyFlexibility in Working Hours

Tools & Technologies

Microsoft SuiteHubSpotLiquid Handling EquipmentThird-Party Device IntegrationFactory Acceptance TestingSite Acceptance Testing

Certifications & Qualifications

Bachelor's Degree in ScienceTechnical Background or Associate Degree in Engineering

Industry Keywords

LaboratoryProcess Control SystemsField Service OpportunitiesCustomer ExpectationsPersonal Protective Equipment

About the role

Key responsibilities & impact

Provide application and technical support to customers for Hamilton products in the Australian territory
Develop application-specific protocols by interpreting procedures from customers or the Hamilton Sales team
Troubleshoot application protocols and instrumentation
Provide basic and advanced software and hardware training
Develop and deliver training material for Hamilton Sales and Applications teams
Develop protocols for complex automated instrumentation, potentially integrating third-party devices
Demonstrate programming skills and software functions of liquid handling equipment
Participate in and contribute to Factory and Site Acceptance Testing
Contribute to the company knowledge base
Support existing customers with additional protocols and training
Understand customer expectations and schedule work accordingly
Document application support work and customer visits in the company database or required format
Maintain professional relationships with customers and co-workers
Identify Field Service opportunities and communicate them to the FAS Director or Sales Team
Perform other duties as assigned

Requirements

What you’ll need

Strong communication skills, both written and spoken
Good planning and customer relationship skills
Good presentation skills
Exposure to, or basic knowledge of, laboratory and/or process control systems
Ability to travel nationally and internationally
Flexibility in working hours and availability for up to 75% travel
Ability to work independently with minimal supervision
General knowledge of Modbus, Foundation Fieldbus, Profibus, and similar industrial digital platforms
Proficient computer skills, including Microsoft Suite and HubSpot
Bachelor's degree in science (Biology, Chemistry, or Life-Sciences) from a regionally accredited, not-for-profit institution, or bachelor's degree plus a technical background / associate degree in an engineering or technical field required
Minimum of three years of technical experience in the process analytics market required
Experience with programming or operating automated laboratory scientific equipment preferred
Experience with programming languages and computer knowledge preferred
May be required to wear Personal Protective Equipment

Benefits

Comp & perks

Tremendous opportunities for professional growth and advancement
Competitive compensation
Excellent benefits package
Personal Protective Equipment provided by employer
Drug-free workplace