Service Engineer – Technical Support

Hamilton Company

. Provide high-quality technical support through support strategies aligned with company goals and customer expectations .

Posted 9/29/2026full-timeReno • Nevada • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for Hamilton robotic instruments, ensuring adherence to safety policies and high-quality standards. Proficient in troubleshooting, root cause analysis, and effective communication with diverse stakeholders in a regulated laboratory environment.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting Hamilton Robotic InstrumentsFluency in EnglishProficiency in Microsoft OfficeExperience in Life Science or Pharmaceutical Industry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRoot Cause AnalysisRobotic Operating SystemsInstrument Application ProgramsAutomation ExperienceLaboratory ProceduresTechnical WritingProblem AnalysisSafety TrainingWeight Handling (up to 60 lbs)

Soft Skills

Professional CommunicationOrganizational SkillsCreative Problem SolvingCustomer CoordinationTeam Collaboration

Industry Keywords

Life ScienceClinicalPharmaceuticalRegulated Lab EnvironmentField Service

About the role

Key responsibilities & impact

Provide high-quality technical support through support strategies aligned with company goals and customer expectations
Support continuous improvement, escalation support, and daily Technical Support department operations
Create service manuals, service news, and technical bulletins
Troubleshoot and repair Hamilton robotic instruments and subassemblies according to company safety policies
Attend bi-weekly/weekly team meetings
Provide timely support for in-house and remote customer requests
Report problems and perform root cause analysis on instrument failures
Maintain a safe, neat, and orderly work area
Practice good laboratory procedures in a regulated lab environment
Travel overnight and on consecutive nights as required
Commute to customer sites within the region, following traffic laws and ensuring on-time arrival
Arrange air travel, car rental, and hotel accommodations as needed

Requirements

What you’ll need

Bachelor's degree in a related discipline from an accredited, not-for-profit university (preferred)
Experience in technical (field) service within the life science, clinical, or pharmaceutical industry (preferred)
Fluency in English, written and spoken (required)
Experience in automation or a similar field
Adherence to department operating procedures and high-quality standards
Professional and courteous communication with technical and non-technical stakeholders
Ability to work safely around hazardous chemicals and biologicals; must attend all required safety training
Excellent written and verbal communication skills
Strong organizational skills
Ability to analyze problems broadly and implement creative solutions
Ability to interface with customers to schedule and coordinate technical support, including remote troubleshooting sessions
Ability to learn new robotic operating systems and demonstrate working knowledge of instrument application programs and PC operating systems
Ability to lift, carry, push, pull, or otherwise move up to 60 lbs.
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Benefits

Comp & perks

Competitive compensation
Medical insurance
Dental insurance
Vision insurance
Paid time off (PTO)
Disability benefits
401(k)
Tuition reimbursement
Professional growth and advancement opportunities
Diverse portfolio of exciting and innovative projects
Commitment to sustainable design
Stable, established company