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Customer Success Consultant
HammerTech. Manage a portfolio of customers and develop strong relationships with key stakeholders .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong relationship-building and communication skills to effectively manage customer portfolios and drive product adoption. Leverages data insights to identify opportunities for improvement and enhance the overall customer experience.
Highest-signal resume keywords
Customer Success ExperienceAccount ManagementB2B SaaS EnvironmentRelationship-Building SkillsOrganisational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Clear Communication SkillsProactive ApproachSolutions-Focused MindsetAdaptabilityNatural Curiosity for Technology
Industry Keywords
Construction IndustryCustomer Health MonitoringProduct AdoptionStakeholder ManagementCustomer Experience Improvement
About the role
Key responsibilities & impact- Manage a portfolio of customers and develop strong relationships with key stakeholders
- Understand customer goals and challenges and provide guidance and support
- Drive product adoption across customer projects
- Identify opportunities to expand HammerTech's use across existing accounts, projects and teams
- Monitor customer health, proactively identify risks and support successful renewals
- Develop deep product knowledge and keep customers informed of new features
- Provide training and guidance when needed
- Collaborate with Implementation, Support, Sales and Product teams
- Continuously improve the customer experience
Requirements
What you’ll need- Strong relationship-building skills
- Clear and confident communication skills
- Ability to build trust and explain ideas in a simple, engaging way
- Proactive and solutions-focused approach
- Strong organisational skills
- Ability to manage multiple customers, priorities and deadlines
- Comfort working with data and using insights to understand customer needs and identify opportunities for improvement
- Natural curiosity for technology and interest in learning how software solves business challenges
- Collaborative, adaptable and motivated by helping customers achieve great outcomes
- Experience in Customer Success, Account Management or a B2B SaaS environment highly regarded
- Familiarity with the construction industry is a bonus
Benefits
Comp & perks- Flexible WFH arrangements
- Full LinkedIn Learning access
- Training budget
- Professional development and career planning
- Opportunities to grow your career and make an impact quickly
- No mandatory Christmas/New Year shutdown
- Work anniversary and quarterly recognition rewards
- Additional paid parental leave
- Birthday leave
- Generous employee referral bonus program
- Team Tune-Up Workshops
- Monthly catered office lunches
- Regular social events, both virtual and in-person
- Employer-funded travel
- Annual Town Hall and End-of-Year events
- Modern CBD office with a fully stocked kitchen
- Onsite modern end-of-trip facilities with electric scooter chargers and secure bike racks