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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support and application troubleshooting, with a strong focus on process improvement and configuration of software solutions. Capable of effectively communicating with clients and collaborating with development teams to resolve technical issues.
Highest-signal resume keywords
Customer Support ExperienceApplication SupportTroubleshooting SkillsProcess ImprovementCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical AssistanceProblem IdentificationSoftware ConfigurationSystem ManagementBug ResolutionUser-Process TroubleshootingImplementation of Software Solutions
Soft Skills
Problem-Solving AbilityProactive AttitudeTeam CollaborationRelationship BuildingTime Management
Tools & Technologies
Support Articles ManagementClient Systems Management
Industry Keywords
Building IndustryConstruction Industry
About the role
Key responsibilities & impact- Provide general phone and email support to customers
- Provide advanced technical assistance and solutions as required
- Apply application expertise to identify problems, investigate causes and recommend solutions
- Work with Development to resolve system bugs and glitches
- Communicate with Product to provide customer feedback about new features and improvements
- Assist in configuring, updating and managing client systems
- Update online support articles
- Participate in ad hoc project work
- Undertake continuous improvement activities
- Perform other duties as required
Requirements
What you’ll need- Customer support/help desk experience for a software company or equivalent commercial experience in a support role
- Experience in either product software support or application support
- Demonstrated experience troubleshooting login issues and user-process issues
- Experience in process improvement and configuration and implementation of software solutions
- Experience within or understanding of the building and construction or similar industry (preferred but not essential)
- Excellent written and verbal communication skills
- Strong problem-solving ability with a positive can-do attitude
- Motivated self-starter who is proactive and takes initiative
- Willingness to suggest process improvements
- Ability to work through complex challenges and find solutions
- Enjoyment of working in a small team where trust and reliability are crucial
- Capacity to build and foster strong relationships
- Ability to manage competing priorities and meet targets and timelines
Benefits
Comp & perks- Flexible WFH arrangements
- Access to a beautiful co-working space in Manchester with amenities
- Generous training budget & career mapping opportunities
- Birthday Leave
- Work Anniversary Rewards
- Team Tune-Up Workshops
- Regular social events & employer-funded travel throughout the UK, Europe and internationally
- Opportunities to grow your career and make an impact quickly