FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Support Consultant
HammerTech. Help customers troubleshoot issues and find solutions through phone and email support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting technical issues and providing effective customer support through clear communication and collaboration with cross-functional teams. Proficient in guiding customers on software usage and improving support processes.
Highest-signal resume keywords
Technical Support ExperienceProblem-Solving AbilityClear Communication SkillsCustomer Service SkillsCollaboration Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingSystem ConfigurationProduct TrainingProcess Improvement
Soft Skills
Natural CuriosityPatienceApproachabilityOrganizational SkillsAdaptability
Tools & Technologies
Web BrowsersMicrosoft OfficeMobile Devices
Industry Keywords
Customer SupportTechnical IssuesSoftware Environment
About the role
Key responsibilities & impact- Help customers troubleshoot issues and find solutions through phone and email support
- Develop deep expertise in HammerTech's platform and guide customers in using it effectively
- Investigate technical issues, identify root causes and work through solutions
- Collaborate with Development, Product and Customer Success teams to resolve issues and share customer feedback
- Identify opportunities to improve processes, customer resources and the overall support experience
- Assist with system configurations
- Provide guidance and basic product training when needed
Requirements
What you’ll need- Natural curiosity for technology and enjoyment of learning how software works
- Problem-solving ability and willingness to investigate non-obvious answers
- Clear and confident communication, including explaining technical concepts simply
- Patience, approachability and genuine enjoyment of helping people
- Ability to manage competing priorities and stay organised
- Ability to work collaboratively in a team
- Proactive and adaptable approach
- Comfortable navigating web browsers, Microsoft Office and mobile devices
- Experience in customer service, technical support or a software environment is a bonus
- Strong communication skills and willingness to learn
Benefits
Comp & perks- Flexible WFH arrangements
- Full LinkedIn Learning access
- Training budget
- Professional development and career planning
- Opportunities to grow your career and make an impact quickly
- No mandatory Christmas/New Year shutdown
- Work anniversary and quarterly recognition rewards
- Additional paid parental leave
- Birthday leave
- Generous employee referral bonus program
- Team Tune-Up Workshops
- Monthly catered office lunches
- Regular social events, both virtual and in-person
- Employer-funded travel
- Annual Town Hall and End-of-Year events
- Modern CBD office with a fully stocked kitchen
- Onsite modern end-of-trip facilities with electric scooter chargers and secure bike racks