Help Desk

Harbor IT

. Respond promptly to help desk tickets and incoming support requests via phone, email, and remote session tools .

Posted 10/6/2026full-timeRemote • United StatesJunior💰 $29 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates foundational knowledge of computer hardware, software, and networking concepts, with proficiency in troubleshooting Windows operating systems and Microsoft 365. Strong problem-solving and customer service skills are essential for effective support in an MSP environment.

Highest-signal resume keywords

Windows Operating SystemsMicrosoft Office 365Active DirectoryCompTIA A+IT Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingPassword ResetsAccount SetupUser Access IssuesSoftware UpdatesAntivirus ChecksSystem MonitoringIncident LoggingTechnical DocumentationNetworking Concepts

Soft Skills

Problem-SolvingCommunicationCustomer ServiceAttention to DetailDesire to Learn

Tools & Technologies

Ticketing SystemRemote Session ToolsMicrosoft 365Windows 10Windows 11

Certifications & Qualifications

CompTIA A+Network+Microsoft Fundamentals

Industry Keywords

MSPTechnical TrainingEndpoint DevicesSecurity-Conscious MindsetUser Satisfaction

About the role

Key responsibilities & impact

Respond promptly to help desk tickets and incoming support requests via phone, email, and remote session tools
Troubleshoot and resolve basic issues related to Windows operating systems, Microsoft Office 365, and endpoint devices
Assist with password resets, account setup, and user access issues, including Active Directory and MFA
Escalate complex issues to higher-level support when necessary
Log and track all incidents in the ticketing system with accurate documentation
Support routine maintenance tasks such as software updates, antivirus checks, and system monitoring
Maintain communication and follow-up with users to ensure satisfaction
Participate in team meetings and ongoing technical training

Requirements

What you’ll need

Foundational knowledge of computer hardware, software, and networking concepts
Familiarity with Microsoft 365, Windows 10/11, and Active Directory environments
Excellent problem-solving, communication, and customer service skills
Strong desire to learn and grow within an MSP setting
Security-conscious mindset and attention to detail
Associate degree or equivalent technical training in Information Technology or a related field preferred
1–2 years of IT support or service desk experience
Industry certifications such as CompTIA A+, Network+, or Microsoft Fundamentals preferred

Benefits

Comp & perks

Competitive base salary commensurate with experience
Health, dental, and vision insurance
401(k) with company match
Mentorship and career advancement opportunities
Exposure to multiple client environments and evolving technologies
Ongoing technical training