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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing device compliance and security through Microsoft Intune and Entra ID, while providing advanced IT support in diverse environments. Proficient in troubleshooting, user migrations, and maintaining endpoint health using RMM tools.
Highest-signal resume keywords
Microsoft IntuneEntra ID (Azure AD)RMM Platforms (Datto, N-Able, ConnectWise)Scripting (PowerShell, Python)Microsoft Certifications (MS-900, MD-102, AZ-900, SC-900)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Device ManagementProfile MigrationSecurity ConfigurationRemote TroubleshootingUser Access ManagementData TransferSystem ContinuityEndpoint Health MonitoringApplication DeploymentCompliance Enforcement
Soft Skills
Customer ServiceIndependent WorkCollaborationProblem SolvingEfficiency Improvement
Tools & Technologies
Microsoft Security CenterMicrosoft 365AzureRMM ToolsDocumentation ManagementBCDR Tools
Certifications & Qualifications
MS-900MD-102AZ-900SC-900
Industry Keywords
Managed Services Provider (MSP)ITIL PracticesService Desk WorkflowsEnterprise EnvironmentsUser Migrations
Tech Stack
Tools & technologiesAzureLinuxMacOSPython
About the role
Key responsibilities & impact- Set up and configure machines using Entra Domain Join
- Deploy and manage Intune policies for device compliance, application deployment, and security enforcement
- Perform user profile migrations during onboarding, offboarding, and company transitions
- Ensure seamless data transfer and system continuity during user migrations
- Ship and set up laptops and machine peripherals
- Provide Tier 2–3 remote support for hardware, software, and network issues across Windows, Linux, and macOS
- Troubleshoot device enrollment, policy application, and user access issues
- Collaborate with users to resolve migration-related challenges
- Evaluate existing procedures and suggest efficiency improvements
- Monitor and maintain endpoint health using RMM tools such as Datto, N-Able, or ConnectWise
- Apply patches, updates, and security configurations
- Document system configurations, migration procedures, and troubleshooting workflows
- Implement and manage security protocols using Microsoft Security Center and other endpoint protection tools
- Conduct regular audits for internal and external security compliance
- Support identity and access controls across Microsoft 365 and Azure environments
- Gather supporting materials for analysis of data, profiles, and systems targeted for migration
- Use existing tools and develop new tools to streamline migration of RMM, documentation management, and BCDR tools
Requirements
What you’ll need- Proven experience in Level 2–3 IT support roles, particularly in MSP or enterprise environments
- Strong proficiency in Entra ID (Azure AD) Domain Join
- Strong proficiency in Microsoft Intune, including device management, compliance, app deployment, and mobile device management (MDM)
- Experience with profile migration tools and techniques
- Experience with RMM platforms such as Datto, N-Able, or ConnectWise
- Proficiency with Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive
- Proficiency with Microsoft Security Center and basic Azure administration
- Scripting and automation experience, including PowerShell and Python
- Excellent remote troubleshooting and customer service skills
- Ability to work independently and manage tasks in a remote environment
- Preferred: Microsoft Certifications such as MS-900, MD-102, AZ-900, or SC-900
- Preferred: Experience supporting user migrations during company transitions
- Preferred: Familiarity with ITIL practices and service desk workflows
- Preferred: Experience in a Managed Services Provider (MSP) environment
Benefits
Comp & perks- No benefits, perks, or compensation extras are explicitly stated
