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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in invoicing processes, billing accuracy, and financial data management, with a strong focus on compliance and customer service. Proficient in using ConnectWise and Microsoft Office tools to support billing operations and improve efficiency.
Highest-signal resume keywords
Invoicing ExperienceConnectWise ProficiencyAccounting Principles KnowledgeAttention to DetailCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
InvoicingBillingAccount ReconciliationRevenue RecognitionSales Order CreationFinancial PostingData ManagementBilling ProceduresCycle Time ImprovementDocumentation Standards
Soft Skills
Strong Communication SkillsCustomer-First MindsetTask PrioritizationIndependent and Team CollaborationDeadline Management
Tools & Technologies
ConnectWiseNetSuiteMicrosoft ExcelMicrosoft WordMicrosoft Teams
Certifications & Qualifications
Associate's Degree in AccountingBachelor's Degree in Finance
Industry Keywords
Managed Service Provider (MSP)Recurring Revenue BillingService AgreementsBilling DiscrepanciesMonth-End Close Activities
About the role
Key responsibilities & impact- Generate and process monthly recurring invoices for managed service agreements in ConnectWise
- Ensure billing aligns with contract terms, pricing schedules, and service bundles
- Maintain accurate agreement billing setups, including additions, removals, and renewals
- Review service tickets for completeness, accuracy, and billable status
- Invoice time, materials, and project-related services based on approved ticket activity
- Partner with service delivery teams to resolve billing discrepancies or missing documentation
- Sync invoicing activity between ConnectWise and NetSuite to ensure proper financial posting
- Maintain clean billing data and ensure invoices are coded correctly to customers and services
- Support invoice delivery workflows and respond to customer billing inquiries
- Create Sales Orders and structural Billing Agreements during the transition from Sales to Operations
- Execute monthly billing for all active projects, including Fixed Fee milestone and Time & Materials projects
- Generate and process all sales orders and project invoices daily
- Work with CSMs and approvers to identify and process credit requests
- Identify and fix underlying causes of credits in customer agreements
- Maintain the credit memo database and produce monthly reports
- Assist in improving invoicing accuracy, cycle times, and standard billing procedures
- Support month-end close activities related to invoicing and deferred revenue
- Ensure compliance with internal controls and documentation standards
Requirements
What you’ll need- 2+ years of hands-on invoicing or billing experience, preferably in a service company environment
- Experience working with accounting or billing software, including ConnectWise
- Familiarity with MSP or recurring revenue billing environments preferred
- Basic understanding of accounting principles and revenue recognition
- Account reconciliation experience a plus
- Microsoft Office proficiency — Excel, Word, Teams
- Associate's or Bachelor's degree in Accounting, Finance, or a related field preferred (or equivalent experience)
- Strong attention to detail and numerical accuracy
- Ability to follow and consistently adhere to documented SOPs
- Ability to meet deadlines, especially during month-end close
- Strong verbal and written communication skills
- Customer-first mindset when handling billing inquiries
- Ability to manage multiple tasks simultaneously and prioritize effectively
- Ability to work both independently and collaboratively within a team
Benefits
Comp & perks- Competitive salary
- Comprehensive health benefits
- Unlimited paid time off
- Opportunities for professional growth and development
- Collaborative and supportive team environment