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NOC Engineer
Hard Rock Digital. Own the full incident lifecycle from detection and triage through containment, resolution, and post-incident review .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in incident management, including ownership of the full incident lifecycle, effective communication during critical incidents, and the ability to develop AI-augmented workflows. Proficient in analyzing metrics such as MTTR and MTTD while ensuring adherence to ITIL frameworks and operational excellence.
Highest-signal resume keywords
Incident ManagementAI-Augmented WorkflowsPost-Mortem DocumentationCross-Functional CoordinationITIL Framework Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Incident ManagementRoot Cause AnalysisAI Coding AssistantsNetworking ProtocolsIncident ReportingPythonBashAnsibleDockerKubernetes
Soft Skills
Effective CommunicationLeadership Under PressureCollaborationProblem-SolvingKnowledge Sharing
Tools & Technologies
JiraPagerDutyServiceNowGrafanaPrometheusSlackMS TeamsZoomDatadogAI-Powered Observability Tools
Certifications & Qualifications
ITIL FoundationCCNAAWS Certified DevOps EngineerAI/ML Fundamentals Certifications
Industry Keywords
NOCSREHigh-Availability EnvironmentIncident LifecycleChaos EngineeringGameDay ExercisesMTTRMTTDIncident SeverityChange Management
Tech Stack
Tools & technologiesAnsibleAWSAzureDockerGoogle Cloud PlatformGrafanaKubernetesPrometheusPythonServiceNow
About the role
Key responsibilities & impact- Own the full incident lifecycle from detection and triage through containment, resolution, and post-incident review
- Serve as Incident Commander during major and critical incidents
- Facilitate bridge calls, coordinate cross-functional response teams, drive communication, and maintain incident timelines
- Classify and prioritize P1–P4 incidents and follow escalation paths and SLAs
- Author incident reports and post-mortems with root cause analysis and actionable follow-up items
- Develop and improve incident response runbooks and standard operating procedures
- Track and report MTTR, MTTD, incident frequency, and availability metrics
- Coordinate with engineering, DevOps, and SRE teams on problem management and root-cause elimination
- Lead and participate in GameDay exercises and chaos engineering drills
- Build and maintain an incident knowledge base
- Design, build, and maintain agentic workflows for incident triage, alert correlation, and remediation
- Use AI-powered observability tools to identify anomalies and predict failure patterns
- Develop LLM-assisted runbooks and automated response playbooks
- Embed AI/ML automation into CI/CD pipelines and monitoring stacks
- Evaluate AI tools and frameworks such as LangChain, AutoGen, Claude API, and OpenAI
- Ensure responsible AI operations with escalation paths, audit trails, and fail-safes
- Monitor application health, network, infrastructure, and related systems
- Respond to alerts and incidents across 1st and 2nd shifts
- Lead NOC process improvements, reporting, training, documentation, and knowledge sharing
Requirements
What you’ll need- 2–4 years of experience in a NOC, SRE, or similar operational role
- Demonstrated ownership of incident management end-to-end in a high-availability, high-traffic production environment
- Experience leading incident bridge calls and coordinating multi-team response efforts under pressure
- Proven track record of writing clear, structured post-mortems and RCA documentation
- Hands-on experience building or operating agentic/AI-augmented workflows
- Ability to use AI coding assistants such as GitHub Copilot, Claude, or ChatGPT
- Experience with incident and problem management processes and ticket-tracking systems such as Jira, PagerDuty, or ServiceNow
- Proficiency in MS Office and modern communication tools including Slack, MS Teams, and Zoom
- Familiarity with networking protocols and concepts
- Familiarity with Grafana, Prometheus, and Alert Managers
- Knowledge of live site KPIs including MTTR, MTTD, MTTF, availability, and incident severities
- Knowledge of ITIL or similar incident/problem/change management frameworks
- Prompt engineering basics and effective LLM instruction structure
- Bachelor's degree in computer science, Information Technology, or a related field
- ITIL Foundation certification or equivalent incident/service management training
- Certifications in relevant areas such as CCNA or AWS Certified DevOps Engineer
- Coursework or certifications in AI/ML fundamentals or prompt engineering
- Preferred: experience with on-call rotation management, escalation policy design, blameless post-mortems, change management, release coordination, agentic frameworks, RAG, LLM APIs, AI observability, Prometheus, Grafana, Datadog, Python, Bash, Ansible, Docker, Kubernetes, AWS, Azure, GCP, Git, DevOps, and CI/CD principles
Benefits
Comp & perks- Competitive pay and benefits
- Flexible vacation allowance
- A hybrid / remote working environment
- Startup culture backed by a secure, global brand
- Diverse and inclusive work environment
- Equal opportunity employer