Manager – Customer War Room

HARMAN International

. Support Finished Goods Planning activities to ensure material availability and customer demand fulfillment .

Posted 9/30/2026full-timeBudapest • HungaryMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supply chain planning and operations, with a strong focus on risk assessment, material availability, and cross-functional collaboration. Proficient in utilizing SAP, IBP, and analytical tools to drive data-driven decisions and optimize supply chain effectiveness.

Highest-signal resume keywords

Supply Chain PlanningRisk AssessmentCross-Functional CoordinationSAP ProficiencyAutomotive Industry Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supply PlanningMaterial PlanningDemand PlanningProduction PlanningData AnalyticsKPI MonitoringAction TrackingRisk MitigationContinuous ImprovementEscalation Management

Soft Skills

Analytical SkillsCommunication SkillsInterpersonal SkillsProblem-SolvingAdaptability

Tools & Technologies

SAPIBPERP SystemsAnalytical Tools

Certifications & Qualifications

Bachelor's Degree in Supply ChainMaster's Degree in Supply ChainASCM Certification

Industry Keywords

Automotive IndustrySupply Chain DynamicsMaterial ShortagesSupply DisruptionsManufacturing Environment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Support Finished Goods Planning activities to ensure material availability and customer demand fulfillment
Identify and analyze supply chain risks related to material shortages, supplier constraints, and production interruptions
Coordinate cross-functional actions to mitigate supply risks and ensure continuity of supply
Organize and facilitate operational review meetings, including War Room and Delivery Pulse discussions
Track escalation actions and monitor closure status of mitigation plans
Maintain regular reporting on supply risks, shortages, action plans, and recovery progress
Consolidate stakeholder information and provide timely updates to management teams
Support SIOP and operational planning through supply chain analysis and risk assessment
Lead continuous improvement initiatives focused on supply visibility, escalation management, and planning effectiveness
Use SAP, IBP, and analytical tools to monitor KPIs and support data-driven decisions
Set up, lead, and drive customer war rooms from issue intake through mitigation execution, decision alignment, escalation, and customer communication
Orchestrate cross-functional teams across Category Management, Supply Chain Planning, Critical Parts Management, Engineering, Manufacturing, Finance, Legal, Sales, Program Management, and Customer Communication
Lead and support critical supply chain projects with high business impact during market stability
Report to the Global Supply Chain Management Finished Goods Planning Lead and operate at senior executive level

Requirements

What you’ll need

Bachelor/Master’s in supply chain related fields; certifications from accredited bodies such as ASCM preferred
5+ years of experience in supply chain and operations planning
Expert knowledge of the automotive industry and supply chain dynamics, including at least 3+ years of automotive experience
Experience in supply planning, material planning, demand planning, production planning, or related roles
Proficiency with supply chain planning software, ERP systems, and data analytics tools
Excellent analytical skills for interpreting data, identifying trends, and optimizing supply planning
Strong communication and interpersonal skills for collaborating with internal stakeholders
Ability to manage multiple priorities and meet deadlines in a dynamic environment
Proactive problem-solving approach to supply chain challenges
Adaptability and resilience in changing business and supply chain environments
Experience leading or coordinating cross-functional supply shortage resolution meetings involving Planning, Procurement, Manufacturing, Logistics, and Customer teams
Proven experience managing material shortages, supply disruptions, and escalation processes in a complex manufacturing environment
Experience driving action tracking, risk mitigation plans, and supply recovery activities
Experience working in a regional or global supply planning organization with multiple plants and customer locations

Benefits

Comp & perks

A hybrid work environment that balances flexibility with in-person collaboration
Access to employee discounts on HARMAN and Samsung products, including JBL, Harman / Kardon, AKG, and others
Learning and development opportunities through HARMAN University programs
Wellness benefits
Tuition reimbursement support
Access to the HARMAN campus fitness center and cafeteria, where available
Inclusive and diverse work environment supporting professional and personal development