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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support and training for technical products, with strong communication skills and the ability to explain complex concepts clearly. Proficient in managing travel logistics and prioritizing multiple customer issues while providing hands-on troubleshooting and support.
Highest-signal resume keywords
Customer SupportTechnical TrainingCommunication SkillsElectrical Systems KnowledgeMechanical Systems Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Product KnowledgeSchematic InterpretationSales Order ProcessingTroubleshootingWebinar Proficiency
Soft Skills
Organizational SkillsPublic SpeakingWritten Communication
Tools & Technologies
Google PlatformMicrosoft Office Suite
Certifications & Qualifications
Associate DegreeTrade Certification
Industry Keywords
HomeliftsVertical Platform LiftsElevator SystemsCustomer-Facing Role
About the role
Key responsibilities & impact- Conduct in-person training in Sarasota, FL, virtual training, and on-site dealer training
- Deliver phone and email support for installation, service, and product questions
- Lead facility and field training for homelifts and elevator products
- Provide outstanding customer support and communicate with dealers by phone, email, and face to face
- Create sales orders and process return material authorizations for repair parts
- Provide product, service, and application information
- Assist in developing and reviewing technical documents and training materials
- Support technical support and training teams with special projects
- Conduct regular dealer visits and provide hands-on troubleshooting and support
- Travel regularly, including trips of at least two weeks at a time
Requirements
What you’ll need- 1–2 years in a customer-facing role, ideally with technical products
- Associate degree or trade certification in a technical field; or 4+ years of relevant experience; or equivalent combination of education and experience
- Ability to explain technical concepts clearly and simply
- Confident and comfortable speaking to small groups
- Strong written and verbal communication skills
- Proficiency with webinars, video, and interactive learning
- Familiarity with the Google platform and Microsoft Office Suite
- Strong understanding of homelifts, vertical platform lifts, or elevator systems
- Working knowledge of electrical and mechanical systems
- Ability to read and interpret schematics
- Well-organized, able to manage travel and prioritize multiple issues
- Valid driver's license and willingness to travel as needed
- Ability to travel for at least two weeks at a time
- Ability to organize travel and manage multiple customer issues
Benefits
Comp & perks- Great Place to Work® certified company
- Professional growth and technical skill development opportunities
- Collaborative and supportive team environment
- Diversity, inclusion, and equal opportunity workplace
- Reasonable accommodations for identified disabilities or other limitations as required by law