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About the role
Key responsibilities & impact- Conduct training sessions in person in Sarasota, FL, virtually, or on-site at dealer locations
- Deliver phone and email support for installation, service, and product questions
- Lead facility and field training for homelifts and elevator products
- Provide outstanding customer support and communicate with dealers by phone, email, and face to face
- Interpret dealer concerns involving installation, service, or training issues
- Create sales orders and process return material authorizations for repair parts
- Provide product, service, and application information
- Assist with the development and review of technical documents and training materials
- Support technical support and training teams with special projects
- Attend, support, and lead facility or field training sessions for elevators
Requirements
What you’ll need- 1–2 years in a customer-facing role, ideally with technical products
- Associate degree or trade certification in a technical field; or 4+ years of relevant experience; or equivalent combination of education and experience
- Ability to explain technical concepts clearly and simply
- Confident and comfortable speaking to small groups
- Strong written and verbal communication skills
- Proficiency with webinars, video, and interactive learning
- Familiarity with the Google platform and Microsoft Office Suite
- Strong understanding of homelifts, vertical platform lifts, or elevator systems
- Working knowledge of electrical and mechanical systems
- Ability to read and interpret schematics
- Well-organized, able to manage travel and prioritize multiple issues
- Valid driver's license
- Willingness to travel as needed, including travel for at least two weeks at a time and with varied notice
Benefits
Comp & perks- Great Place to Work® certified company
- Professional growth and technical skills development opportunities
- Collaborative and supportive team environment
- Equal employment opportunity and reasonable accommodations for identified disabilities or other limitations as required by applicable laws