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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting training sessions for technical products, including homelifts and elevator systems, while providing exceptional customer support and communication. Proficient in utilizing interactive learning tools and managing travel for on-site dealer visits.
Highest-signal resume keywords
Customer SupportTechnical Training DeliveryCommunication SkillsUnderstanding of Homelifts and Elevator SystemsProficiency with Google Platform and Microsoft Office Suite
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical TrainingReading SchematicsUnderstanding of Electrical SystemsUnderstanding of Mechanical SystemsSales Order ProcessingReturn Material Authorization Processing
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationOrganizational SkillsAbility to Explain Technical Concepts
Tools & Technologies
WebinarsVideo Learning ToolsInteractive Learning ToolsGoogle PlatformMicrosoft Office Suite
Certifications & Qualifications
Associate Degree in Technical FieldTrade Certification in Technical Field
Industry Keywords
HomeliftsVertical Platform LiftsElevator SystemsCustomer-Facing RoleTechnical Products
About the role
Key responsibilities & impact- Conduct in-person training in Sarasota, Florida, virtual training, and on-site dealer training
- Deliver phone and email support for installation, service, and product questions
- Lead facility and field training for homelifts and elevator products
- Create sales orders and process return material authorizations for repair parts
- Provide product, service, and application information
- Assist in developing and reviewing technical documents and training materials
- Support technical support and training teams with special projects
- Communicate with dealers regarding installation, service, and training issues
- Organize regular travel and conduct on-site dealer visits
Requirements
What you’ll need- 1–2 years in a customer-facing role, ideally with technical products
- Associate degree or trade certification in a technical field; or 4+ years of relevant experience; or equivalent combination of education and experience
- Ability to explain technical concepts clearly and simply
- Confident and comfortable speaking to small groups
- Strong written and verbal communication skills
- Proficiency with webinars, video, and interactive learning tools
- Familiarity with the Google platform and Microsoft Office Suite
- Strong understanding of homelifts, vertical platform lifts, or elevator systems
- Working knowledge of electrical and mechanical systems
- Ability to read and interpret schematics
- Well-organized, able to manage travel and prioritize multiple issues
- Valid driver's license
- Willingness to travel as needed, including at least two weeks at a time
- Ability to provide outstanding customer support and communicate with dealers by phone, email, and face to face
Benefits
Comp & perks- Great Place to Work® certified company
- Professional growth opportunities
- Technical skills development
- Collaborative and supportive team environment
- Diversity, inclusion, and equal opportunity workplace
- Reasonable accommodations for identified disabilities or other limitations as required by law