Clinical Triage Nurse, RN

HarmonyCares

. Assist with triage of inbound sick calls from Medical Group patients .

Posted 11/11/2026full-timeRemote • Michigan • United StatesJuniorMid-Level💰 $36 - $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient assessment, triage prioritization, and effective communication within healthcare teams. Proficient in utilizing electronic health records and adhering to evidence-based guidelines to ensure quality patient care.

Highest-signal resume keywords

Registered Nurse LicenseNurse Triage ExperienceElectronic Health Records (EHR) ProficiencyStrong Communication SkillsMultistate License (MSL)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AssessmentTriage PrioritizationMedical Terminology ComprehensionConflict ResolutionQuality Metrics Entry

Soft Skills

Strong Organizational SkillsAttention to DetailAbility to Multi-taskAbility to Work IndependentlyEffective Communication

Tools & Technologies

Aprima (EHR)Electronic Health Records (EHR) System

Certifications & Qualifications

Registered Nurse LicenseNursing Continued Education Requirements

Industry Keywords

MedicareMedicaidPrimary HealthcareContact Center ExperienceCrisis Intervention

Tech Stack

Tools & technologies

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About the role

Key responsibilities & impact

Assist with triage of inbound sick calls from Medical Group patients
Assess patient symptoms, provide appropriate medical advice, determine level of care required, and coordinate care with a care team
Review clinical test results and summarize results to assist providers
Prioritize and respond promptly to inbound phone calls, voicemails, and test results
Classify interactions for clinical triage or transfer to another care team member
Conduct thorough telephone assessments using probing questions and EMR
Use evidence-based guidelines to determine urgency and assign triage priority
Identify when crisis intervention is required and connect patients to emergency services
Educate patients and caregivers on health maintenance, disease prevention, self-care, medications, and follow-up steps
Perform outbound calls to communicate provider orders
Collaborate with care teams to complete patient follow-ups and promote quality outcomes
Analyze results data and communicate findings to providers
Enter patient results and quality metrics according to protocol
Address patient complaints, grievances, and concerns
Meet quality and productivity standards
Participate in projects and quality improvement initiatives
Perform additional duties assigned by the Clinical Triage Manager and/or Director

Requirements

What you’ll need

Graduate of approved or accredited nursing education program as a Registered Nurse
Current valid RN license
Must be able to obtain and maintain RN license within all service states within 6 months from hire
Satisfactory completion of required nursing continued education requirements
Ability to react decisively and quickly in urgent and emergent situations
Strong comprehension of medical terminology and pharmaceuticals
Demonstrated experience with multi-tasking
Strong communication skills (written & spoken)
Demonstrated proficiency in using electronic health records (HER) system
Ability to communicate effectively with providers, patient care teams, patients, patients’ family members and facility staff
Ability to work remotely and independently
Knowledge of basic principles, practices, and techniques in primary healthcare
Strong organizational skills and attention to detail
Conflict resolution skills
Familiarity with Medicare and Medicaid insurances and programs
2+ years of experience as an RN
Contact center experience
Nurse triage experience
Experience in Aprima (EHR)
Multistate License (MSL)
Candidates may be required to complete a background check in the state of Florida

Benefits

Comp & perks

Health, Dental, Vision, Disability & Life Insurance
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time Paid