Clinical Triage Nurse, RN

HarmonyCares

. Assist with triage of inbound sick calls from Medical Group patients .

Posted 10/6/2026full-timeRemote • Michigan • United StatesJuniorMid-Level💰 $35 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient triage, assessment, and care coordination, with strong communication skills to effectively engage with patients, families, and healthcare teams. Proficient in electronic health records and knowledgeable in medical terminology and pharmaceuticals.

Highest-signal resume keywords

Registered Nurse LicenseNurse Triage ExperienceElectronic Health Records (EHR) ProficiencyStrong Communication SkillsMultistate License (MSL)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AssessmentMedical TerminologyCare CoordinationEvidence-Based GuidelinesQuality Metrics AnalysisConflict ResolutionMulti-TaskingHealth Maintenance EducationCrisis ManagementPharmaceutical Knowledge

Soft Skills

Strong Organizational SkillsAttention to DetailEmotional Support

Tools & Technologies

Aprima (EHR)Electronic Health Records (EHR) System

Certifications & Qualifications

Registered Nurse LicenseNursing Continued Education Requirements

Industry Keywords

MedicareMedicaidPrimary HealthcareContact Center ExperiencePatient Care Teams

Tech Stack

Tools & technologies

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About the role

Key responsibilities & impact

Assist with triage of inbound sick calls from Medical Group patients
Assess patient symptoms and provide appropriate medical advice
Determine the level of care required and coordinate care with a care team
Review clinical test results and summarize results to assist providers
Prioritize and respond to inbound phone calls, voicemails, and test results
Conduct phone assessments using probing questions and the EMR
Apply evidence-based guidelines to assign triage priority
Identify crisis situations and connect patients with emergency services
Educate patients and caregivers on health maintenance, disease prevention, self-care, medications, and follow-up steps
Perform outbound calls to communicate provider orders
Collaborate with care teams on patient needs and follow-ups
Communicate with patients and families and provide emotional support
Analyze result data and communicate findings to providers
Enter patient results and quality metrics
Address and escalate patient complaints, grievances, and concerns
Meet quality and productivity standards
Participate in projects and quality improvement initiatives
Perform additional duties assigned by the Clinical Triage Manager and/or Director

Requirements

What you’ll need

Graduate of approved or accredited nursing education program as a Registered Nurse
Current valid RN license
Must be able to obtain and maintain RN license within all service states within 6 months from hire
Satisfactory completion of required nursing continued education requirements
Ability to react decisively and quickly in urgent and emergent situations
Strong comprehension of medical terminology and pharmaceuticals
Demonstrated experience with multi-tasking
Strong communication skills (written & spoken)
Demonstrated proficiency in using electronic health records (HER) system
Ability to communicate effectively with providers, patient care teams, patients, patients’ family members and facility staff
Ability to work remotely and independently
Knowledge of basic principles, practices, and techniques in primary healthcare
Strong organizational skills and attention to detail
Conflict resolution skills
Familiarity with Medicare and Medicaid insurances and programs
2+ years of experience as an RN
Contact center experience
Nurse triage experience
Experience in Aprima (EHR)
Multistate License (MSL)

Benefits

Comp & perks

Health, Dental, Vision, Disability & Life Insurance
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time Paid