FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient triage, assessment, and care coordination, with a strong foundation in nursing practices and electronic health records. Proficient in communication and conflict resolution, ensuring quality patient outcomes and adherence to healthcare protocols.
Highest-signal resume keywords
Registered Nurse LicenseNurse Triage ExperienceElectronic Health Records (EHR) ProficiencyStrong Communication SkillsMultistate License (MSL)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient AssessmentClinical TriageMedical TerminologyPharmaceutical KnowledgeQuality Metrics AnalysisEvidence-Based Guidelines ApplicationCrisis ManagementMulti-TaskingHealth Maintenance EducationFollow-Up Coordination
Soft Skills
Strong Organizational SkillsAttention to DetailConflict Resolution SkillsEmotional Support CommunicationIndependent Work Ability
Tools & Technologies
Aprima (EHR)Electronic Medical Record Systems
Certifications & Qualifications
Registered Nurse (RN) LicenseNursing Continued Education Requirements
Industry Keywords
MedicareMedicaidPatient CareHealthcare Quality StandardsContact Center Experience
Tech Stack
Tools & technologiesReact
About the role
Key responsibilities & impact- Triage inbound sick calls from Medical Group patients
- Assess patient symptoms, provide medical advice, determine the required level of care, and coordinate care with the care team
- Review clinical test results and summarize results for providers
- Prioritize and respond to inbound phone calls, voicemails, and clinical results
- Classify interactions for clinical triage or transfer to another care team member
- Conduct telephone assessments using probing questions and the electronic medical record
- Apply evidence-based guidelines to assign triage priority
- Identify crisis situations and connect patients with emergency services according to protocol
- Educate patients and caregivers on health maintenance, disease prevention, self-care, medications, and follow-up
- Make outbound calls communicating provider orders
- Collaborate with care teams to complete follow-ups and promote quality patient outcomes
- Communicate with patients and families, addressing concerns and providing emotional support
- Analyze clinical results data and communicate findings to providers
- Enter patient results and quality metrics
- Maintain communication with care team members
- Adhere to company policies, quality standards, and productivity expectations
- Address and escalate patient complaints, grievances, and concerns
- Participate in projects and quality improvement initiatives
- Perform additional duties assigned by the Clinical Triage Manager and/or Director
Requirements
What you’ll need- Graduate of approved or accredited nursing education program as a Registered Nurse
- Current valid RN license
- Must be able to obtain and maintain RN license within all service states within 6 months from hire
- Satisfactory completion of required nursing continued education requirements
- Ability to react decisively and quickly in urgent and emergent situations
- Strong comprehension of medical terminology and pharmaceuticals
- Demonstrated experience with multi-tasking
- Strong communication skills (written & spoken)
- Demonstrated proficiency in using electronic health records (HER) system
- Ability to communicate effectively with providers, patient care teams, patients, patients’ family members and facility staff
- Ability to work remotely and independently
- Knowledge of basic principles, practices, and techniques in primary healthcare
- Strong organizational skills and attention to detail
- Conflict resolution skills
- Familiarity with Medicare and Medicaid insurances and programs
- 2+ years of experience as an RN
- Contact center experience
- Nurse triage experience
- Experience in Aprima (EHR)
- Multistate License (MSL)
- Candidates may be required to complete a background check in the state of Florida
Benefits
Comp & perks- Health, Dental, Vision, Disability & Life Insurance
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time Paid