Clinical Triage Nurse, RN

HarmonyCares

. Triage inbound sick calls from Medical Group patients .

Posted 9/23/2026full-timeRemote • Michigan • United StatesJuniorMid-Level💰 $35 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient triage, assessment, and care coordination, utilizing strong communication skills and proficiency in electronic health records. Capable of managing urgent situations while adhering to quality standards and protocols.

Highest-signal resume keywords

Registered Nurse LicensePatient Triage ExperienceElectronic Health Records (EHR) ProficiencyStrong Communication SkillsMultistate License (MSL)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AssessmentMedical TerminologyEvidence-Based GuidelinesCare CoordinationTest Result AnalysisConflict ResolutionMulti-TaskingQuality Metrics EntryHealth Maintenance EducationCrisis Management

Soft Skills

Compassionate CommunicationEmotional SupportOrganizational SkillsAttention to DetailIndependence

Tools & Technologies

Electronic Health Records (EHR)Aprima (EHR)

Certifications & Qualifications

Registered Nurse LicenseNursing Continued Education Requirements

Industry Keywords

MedicareMedicaidPrimary HealthcareContact Center ExperienceNurse Triage

Tech Stack

Tools & technologies

React

About the role

Key responsibilities & impact

Triage inbound sick calls from Medical Group patients
Assess patient symptoms and provide appropriate medical advice
Determine the level of care required and coordinate care with the care team
Review clinical test results and summarize findings to assist providers
Prioritize and respond to inbound phone calls, voicemails, and test results
Assess patients’ symptoms and medical history over the phone using probing questions and the EMR
Use evidence-based guidelines to determine urgency and assign triage priority
Identify crisis situations and connect patients with emergency services according to protocol
Educate patients, caregivers, and others on health maintenance, disease prevention, self-care, medications, and follow-up steps
Make outbound calls to communicate provider orders
Collaborate with care teams to complete patient follow-ups and promote quality outcomes
Communicate with patients and families, addressing concerns and providing emotional support
Analyze test-result data and communicate needs, patterns, and variances to providers
Enter patient results and quality metrics according to protocol
Maintain compassionate written and verbal communication with care team members
Adhere to company policies, quality standards, and productivity expectations
Identify, acknowledge, escalate, and address patient complaints, grievances, and concerns
Participate in assigned projects and quality improvement initiatives
Perform additional duties assigned by the Clinical Triage Manager and/or Director

Requirements

What you’ll need

Graduate of approved or accredited nursing education program as a Registered Nurse
Current valid RN license
Must be able to obtain and maintain RN license within all service states within 6 months from hire
Satisfactory completion of required nursing continued education requirements
Ability to react decisively and quickly in urgent and emergent situations
Strong comprehension of medical terminology and pharmaceuticals
Demonstrated experience with multi-tasking
Strong communication skills (written & spoken)
Demonstrated proficiency in using electronic health records (HER) system
Ability to communicate effectively with providers, patient care teams, patients, patients’ family members and facility staff
Ability to work remotely and independently
Knowledge of basic principles, practices, and techniques in primary healthcare
Strong organizational skills and attention to detail
Conflict resolution skills
Familiarity with Medicare and Medicaid insurances and programs (preferred)
2+ years of experience as an RN (preferred)
Contact center experience (preferred)
Nurse triage experience (preferred)
Experience in Aprima (EHR) (preferred)
Multistate License (MSL) (preferred)
Candidates may be required to complete a background check in the state of Florida

Benefits

Comp & perks

Health, Dental, Vision, Disability & Life Insurance
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time Paid